Kristen Bratton: Inside Sales Rep in Long Beach, CA

• Building and managing mass group room nights inventory via Passkey and Opera PMS. • Monitoring group pickup, cut off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction. Ensuring appropriate inventory and information is available for call-in/web link as well as rooming list groups. • Preparing and providing weekly pickup reports and rooming lists to show progress of bookings to the group planner/client. • Constant communication with planner/client, sales manager, revenue management and conference services manager as needed to guarantee a successful reservation process.

•Accomplished "Million Dollar Sales Club" in Quarter 2, 2015 •Nominated for "Employee of the Quarter", 2018, 2019 •Implemented 2018 "SOP" manuals for future Group Room Coordinators -- COMMUNICATION An active listener and effective negotiator. Prospect and solution based conversations to grow and establish client business relationships. Well informed in products to act as key and knowledgeable resource to client. Ability to maintain mass inventory while utilizing monitoring rate availability types to maximize hotel revenue and client satisfaction. Expert at researching, setting up progress plan reports, activities and anything related to inspiring/growing people to have better lives. LEADERSHIP -Trained new individuals onboarding to Group Reservations department. -Senior Group Rooms Coordinator for high level VIP conference and executive meetings References Available Upon Request

Luxury resort hotel, knowledgeable in all amenities and accommodations. Able to retrieve information from guests to identify and customize what accommodation would fit the guest needs. • Processing and responding to all online reservations booking systems, third party bookings, and correspondence by phone, e-mail, and fax. Attending several phone calls at a time and providing guests with required information about the hotel services, packages and facilities. • Ability to manage communication with various departments to ensure correct information for all hotel guests.

Convention based hotel, knowledgeable in all amenities and features to sell and obtain advanced convention reservations for the hotel. Utilizes previous work experience into current position. Great positive attitude, ready to assist guests with a smile. • Strong ability to handle multiple tasks within a high volume environment. Praised by management for the quality and timeliness of work, attention to detail, and teamwork interaction. • Well prepared in the event of any task that needed to be taken care of immediately to better suit the arrival of the hotel guest. Handled all functions of the department that were required of me.

Maintained Hotel Room cleanliness. Accommodated all guest needs to make their hotel stay more comfortable. • First stepping stone to further advance into the hotel reservations department. Gained knowledge of hotel grounds as well as hotel room types to provide better information for future positions.

On the floor Sales Associate, sold a certain number of our sales discount cards (known as "Backstage Pass") per week. Managed cash drawer and merchandise restocking of CDs, DVDs, any type of multimedia items and devices. • Helped customers find specific titles and went the extra mile in pre-ordering items that we did not have in stock. Managed CD, DVD merchandise inventory. "Kristen has a cheerful, fun attitude. She is great at going the extra mile to assist the guests in one phone call. She is always positive and helpful."