Kristi Bourret: Client Support Representative in Irvine, CA

Help assist E-Commerce Customers and Dealerships with order inquires, product knowledge, and general questions and concerns. Controlled Fox Racing Social Media Accounts and responded to customer comments to uphold the highest service to our devoted customers on all platforms of social media. Provided weekly Social Media reports and feedback to various departments and upper Management. Utlized Social Studio, Facebook Business Manager, Trello, and Keyhole to pull reports, engage with customers, and manage Social Accounts. Conducted daily reviews on numerous orders to prevent fraudulent transactions and maintain the security of our company. Managed and responded to product knowledge questions on the TurnTo questionnaire system.

Help the Store Manager to oversee the selling culture and operations for the Fox Racing Global Headquarters Retail Store to ensure effective implementation of programs and that company financial objectives are met. Also accountable for achieving all field goals and initiatives through driving sales, supporting store teams, recruiting/training exceptional talent, and achieving superior and consistent operational excellence, while maintaining professional pride and work ethic.