Kristi White: Administrative and Sales Contractor in Golden, CO

My current Administrative Contractor position allows me to work in a wide variety of businesses on a short to mid-term basis. I have been able to expand my skill set at such companies as Boston Market Corporate, Brede Expedition Services, FOCUS Campus Outreach, Office Evolution, and Strive Preparatory School. * Each position required me to take strong initiative, be a fast learner, a team player, and a great communicator. A highlight role was Boston Market Corporate which required intense focus to detail as I was placing large corporate banquet orders for such entities as airlines, Amazon, Visa, and other multi- nationals. I met all goals related to volume of contacts and sales; and received excellent feedback, specifically for my phone skills, reliability, and positive attitude.

Cherry Creek Shopping Center Denver, Colorado * Worked as a Customer Care Specialist for the online division of Nordstrom.com. Logged-in to a Virtual Private Network from home to handle a high volume of customer contacts by phone, chat service, and email, from general requests for information to more complex issues related to orders and charges. * Routinely took phone and chat contacts, but was promoted early on to the core email correspondence team. With attention to detail and a focus on having excellent language and writing skills, I was recruited to the Mentor position multiple times during new-hire training sessions. * Worked with over 100 different software programs, tools and forms to problem solve for customers, including Microsoft Word, Excel, Outlook, InfoPath, an IBM Order Management System, an Oracle database, web-based Microsoft Explorer and Google Chrome, Avaya telecommunications, Skype, WebEx, and Blue Jeans virtual meeting software. * Took part in multiple training sessions regarding privacy and security in accordance with guidelines set forth by Visa through their Visa Global Privacy Program. During audits I was able to demonstrate that I correctly handled all confidential and sensitive customer information, including personal data and credit card information. * Became very proficient at website navigation and keyboard shortcuts. Can type over 60 wpm and consistently met all goals related to the time metric to fully and effectively complete an inquiry.