Kristine Pangelinan: Client Account Representative in San Diego, CA

• Establish and integrate key strategies for maintaining and upselling 500+ client accounts • Identify upsell opportunities and utilize strategic marketing initiatives to maximize company revenue • Manage and coordinate on-boarding of new clients ensuring timely completion and decreasing standard implementation time of 14 days to 6 days • Maintain assigned accounts providing recommendations and implementing solutions to successfully addressing client needs • Build and maintain client relationships through consistent interaction, tradeshows and periodic client visitations to ensure optimal business success • Ensure customer satisfaction through routine communication and excellent customer service that exceed customer expectations which develop continued customer loyalty • Provided continuing education to clients nationwide, spearheading initiatives to increase online learning and outcome productivity after training • Manage high-profile corporate accounts and cultivate strong working

• Extracted, analyzed, and interpreted trends or patterns in complex data sets regarding plant operations • Generated KPIs daily and prepared ad-hoc reports, presented data and KPI’s to C-level management • Developed key findings summaries on trends, insights, forecasts, and plans with management level recommendations • Design, develop, and implement reports, models and dashboards in Excel to facilitate key management decisions • Collaborated with plant managers to meet contractual requirements with accuracy and within time constraints • Proactively maintained consistent communication between upper management and plant managers

• Contributed to relevant blogs, conferences and events both off-line and online which increased awareness of the Buy Local Guam initiative • Assisted the marketing manager with marketing campaigns and social media programs that increased awareness and traffic/calls by 80% • Proactively analyzed potential clients and negotiated agreements with vendors • Proactively prospect new customers via phone and creative networking, maintaining an average 40 calls/per day strategy

• Coordinated pre-show and post-show activities for wedding events • Served as liaison between multiple vendors to ensure a timely and seamless production • Represented company at numerous networking events that increased clients and referrals • Provided excellent customer service to ensure customer satisfaction and positive reviews • Trained and worked with others to ensure a cohesive team focused on optimal service

• Provided excellent customer service, greeted customers upon entrance and accurately addressed customer questions which increased customer retention and repeat sales • Conducted presentations off-site which increased customer base and established new corporate accounts • Operated POS cash register handled cash and credit transactions accurately • Successfully identified prospective customers using lead generating methods and handled 60 cold calls per day • Negotiated details of contracts and payments and prepared sales contracts