Kyle Green: Business Development Rep / Buyer in Enumclaw

Curated is a multi-channel outdoor company that pairs experts with customers to help find the perfect fit for them based on their needs. • Communicated directly with customers via phone and online chat to drive sales. • Facilitated conversation to assist the leads and instill confidence. • Built a recurring customer base and assisted new customers through the sales funnel. • Point of contact for all the customer needs i.e., purchasing, shipping, warranty, returns, etc. • Provide customers with recommendations on ski gear with unbiased expert knowledge. • Maintained a 5-star user rating.

Evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. Additional duties included Bike Technician Warehouse Associate. • Used product knowledge to assist customers in making the correct purchase based on their skill, desired needs and/or budget requirements. • Worked directly with customers via phone, email, and online chat to drive ecommerce sales. • Guided customers through purchasing process from first inquiry to final check out. • Processed warranty claims from customers by working with manufacturers. Skills • Google Suite • Microsoft Office • HubSpot • QuickBooks • Strategic Planning • Process Development • Procurement • Negotiating • Profit Margin Understanding • Vendor Relations • Concise and Professional Writing / Speaking • Product Knowledge