lanae gonzales: in Glendale, AZ

Responsible for marketing and advertising social and resident events that draw future prospective residents as well as create and maintain lasting positive resident relations. Introduce prospective tenants to the type of units and perform tours of premises. Draft and finalize leases, process recurring payments, and answer calls promptly while maintaining a friendly and helpful demeanor. Provide quality customer service by addressing resident needs and act as a landlord for property owners. Maintain a personable and welcoming energy, with a commitment to exceed the expectations of residents and prospective residents.

Responsible for assisting the Community Manager in maintaining all aspects of property operations, but with a concentration on the leasing, marketing, resident relations, and functions of the community. Organized all marketing projects and promotional items to ensure branding and advertising was aligned for an esteemed outcome for residents, partners, and employees. Create and publish graphics on social media outlets. Submit, track and distribute orders for promotional items. Organize and manage the budget for resident and marketing events. Cultivate great relations with residents and prospective residents.

Responsible for planning and executing community events, actively participating in on-and offcampus activities, and providing service to prospective residents to meet specific goals as outlined by the Community Manager. Acted as a Quality Leader to the Community Ambassadors, ensuring they were completing daily tasks, maintaining great relations with residents and prospective residents.

Responsible for delivering exceptional service to existing and prospective residents to ensure that the community's occupancy was maximized. Prioritized addressing customer needs, and requests and follow up as needed. Maintained a personable, outgoing, energetic, and creative personality while performing everyday tasks. Collaborated with Leasing and Marketing Manager in the planning of community events, actively participated in on- and off-campus activities, and met specific sales goals as outlined by the Leasing and Marketing Manager and Community Manager