Lance Brink: Director, Product Development in Parker, CO
Lance Brink
Director, Product Development
Parker | United States
Skills
No information
Interests
Inline skating
Hiking
And photography.
Snow shoeing
Laundry list of sports
Industries
Tech
Summary
Activity
Projects
No information
Work experience
Brief-Lynx Inc.
Director, Product Development | 09/2009 - Current
• Developed the operations and customer relations strategies to retain and support clients within the SAAS business model and maintained a 92% customer retention rate.
• Identified and analyzed client needs and requirements to enhance application solutions.
• Directed programmers to ensure proper functionality within the User Inter-phase.
• Cultivated the client experience including training on the software, consistent communication throughout projects, and follow-up strategies to encourage repeat business.
• Successfully developed and implemented product improvements including a complete UX redesign.
• Administered daily operations to ensure policies and programs were administered properly and project expectations were met.
• Maximized vendor relations to enhance bottom-line performance.
• Developed and trained a work force of contractors to be used as work flow demanded.
• Served as a contributor on the Brief-Lynx patents. Responsible for outlining the product capabilities to ensure that patent continuation met requirements.
Brief-Lynx Inc.
General Manger | 04/2013 - Current
• Developed the operations and customer relations strategies to retain and support clients within the SAAS business model and maintained a 92% customer retention rate.
• Identified and analyzed client needs and requirements to enhance application solutions.
• Directed programmers to ensure proper functionality within the User Inter-phase.
• Cultivated the client experience including training on the software, consistent communication throughout projects, and follow-up strategies to encourage repeat business.
• Successfully developed and implemented product improvements including a complete UX redesign.
• Administered daily operations to ensure policies and programs were administered properly and project expectations were met.
• Maximized vendor relations to enhance bottom-line performance.
• Developed and trained a work force of contractors to be used as work flow demanded.
• Served as a contributor on the Brief-Lynx patents. Responsible for outlining the product capabilities to ensure that patent continuation met requirements.
Disaster Restoration Inc.
Director of Marketing and New Business Development | 06/2007 - 01/2009
• Grew the customer base and revenues to a $9M restoration company.
• Expanded and lead the marketing staff to include Colorado Springs and Glenwood Springs Colorado.
• Produced all RFP’s and awarded multiple contracts with municipalities as well as national and local businesses.
• Grew the use of the CRM system through enhanced reports and analysis. This lead to more successful marketing efforts.
• Managed client relationships, customer referrals, and community relations and events when large disasters occurred.
Financial Planning Association
Director of Marketing | 09/2003 - 02/2007
• Successfully grew and optimized the non-membership dues revenue streams by activating individual and corporate member participation and purchases of FPA products, services, sponsorships and programs.
• Created and launched the publication arm “FPA Press” which orchestrated knowledge based publications for members. This area grew into a new division within the organization.
• Lead and worked within many cross-functional teams to develop strategic marketing and business development plans.
• Established a centralized marketing team and function for the organization that increased revenues.
• Redesigned the membership website and developed a revenue generating web portal connecting financial planners with potential clients.
American Academy of Sleep Medicine
Assistant Executive Director | 09/1999 - 02/2003
• Lead the operational oversight of membership recruitment and retention, accreditation, standards of practice, committee relations (volunteer recruitment, orientation, and communications), public relations, and marketing of products, services and programs.
• Cultivated a culture of communication with the Board of Directors, committee chairs and members on key issues associated with the organization and their respective activities.
• Presented to key institutions (National Institute of Health, NIH) and individuals to further the progression of Sleep Medicine as a recognizable area of medicine.
• Managed staff to achieve directives and goals within each of the organizations’ committees.
• Moved organization from MN to IL. Successfully hired and transitioned a new staffing unit for the organization as over 90% of the staff elected not to relocate. Managed the logistics of moving offices and established the specifications of the new offices.
Mayo Medical Center
Assistant Manger | 07/1995 - 08/1999
• Managed the staff and schedule for two health and fitness centers for Mayo Clinic employees.
• Conducted orientations and presentations to new members.
• Managed the equipment maintenance and purchases.
• Prepared and presented usage data and member needs to benefactor to secure additional funding allowing for the building of a second facility on campus.
Education history
University of Minnesota - Duluth
Bachelors of Business Administration | 1990 - 1994
Connections
Companies (0)
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