Mackenzie Grant: English Teacher in , OR

Deliver one-on-one English language lessons, aligned with U.S. Common Core State Standards to Chinese students, ages 4-16, in the virtual classroom setting. Assess English language proficiency for prospective students via placement lessons. Provide the American elementary school experience to Chinese children by integrating math, social studies, and science content into English language instruction. Promote student success through positive and friendly student interactions while building and maintaining trusting relationships. Administer official assessments for students to gauge their progress throughout the classes.

Managed daily operations for customer support department with a client list of 250. Served as customer advocate internally while collaborating with cross–functional teams including Sales, Product Development and IT. Improved consistency and clarity of company procedures by developing new policies. Ensured accuracy and punctuality of deliverables of end product to customer. Increased average customer satisfaction by 5% by providing creative solutions and decreasing response time.

Analyzed customer accounts to assist customers with financial solutions while maintaining company revenues. Followed up and kept track of customer accounts to ensure quality service and accurate processes. Actively made phone calls to negotiate customer disputes to resolution and understand the root cause. Maintained documents, files, and contracts to address customer inquiries.