Maggie Punsalan: Inside Sales & Customer Service Manager at BMC Switzerland in Santa Cruz, California

• Set up and maintain approved vendor records in ERP system • Set up and maintain component part numbers according to prescribed logic • Maintain item attributes including HTS codes, vendor price, manufacturing lead times, transit times, weights and measures, etc. • Set up and maintain finished goods part numbers according to prescribed logic • Build and maintain finished goods BOMs based on specifications provided by Product Management and approved change requests • Work with the Finance department to determine landed costs of new products and assembly • Determine and assign correct HTS codes to all new parts • Issue purchase orders for tooling expenses • Coordinate internal sales orders for marketing, demo and photoshoot needs • Place initial purchase orders for all new items to fulfill internal sales orders • Transition new items to production buyers • Maintain customer price lists

• Established, maintained and updated vendor related information in MAS 500. • Procured materials, supplies, services, and equipment to support production with limited supervision • Managed assigned commodities including, sourcing, ordering, tracking, expediting, and finding the lowest cost solution. • Received requisitions; analyzed each line item for quantity, and cost accuracy • Navigated Harmonized Tariff Schedules with accurate results • Operated and maintained significant elements of MRP system • Monitored orders to ensure on time deliveries and expedite as required including global shipments • Established and maintained the first line of communications with vendors • Identified problematic materials in back orders and identify solutions • Identified potential material shortages and worked with team to find substitutions • Issued request for quotations (RFQs) • Identified, and established relationships with new vendors in order to find lower cost solutions, strengthen supply chain • Maintained established standard pricing • Managed obsolete inventory

• Answered all incoming calls and directed them to appropriate department • Managed web sales and reviewed orders for fraudulent charges • Fielded customer service emails and phone calls • Provided customer service for showroom customers • Managed all inventory for showroom stock using VEND and MAS 500 • Created sales orders using MAS 500 for customers, marketing, showroom sales and sales team

• Hired, trained, developed and led a staff of 25 employees • Conducted quarterly staff meetings to recap store and company performance • Pulled and entered numbers to prepare monthly reports for VP of Global Retail • Budgeted payroll/capital expenses according to sales performance • Proposed and successfully executed event programs (monthly)

• Trained new staff on daily operations, including register training and basic customer service skills • Properly staffed the store based on store demands while staying within the allotted salaries and wages budget • Provided knowledge to customers about the proper use of technical gear as well as important environmental issues • Responsible for the opening and closing of the store

• Trained new staff on daily operations, including register training and basic customer service skills • Properly staffed the store based on store demands while staying within the allotted salaries and wages budget • Provided knowledge to customers about the proper use of technical gear as well as important environmental issues • Responsible for the opening and closing of the store