Marvin González Agüero: in Cartago, C

Technical Support engineer for Trilogy, a branch of ESW (Enterprise Software), corporation that constantly buy new software companies. High pace environment, 100% remote, self-managed or minimum supervision, with the highest standard of quality and productivity. Worked providing telephone and email support for customers of the acquired companies: Olive Software, Kayako, BiznessApps. Command of Zendesk, Atlassian Jira and Confluence, Google Suite, Microsoft Office. HP (Hewlett Packard)> then Hewlett Packard Enterprise> then DXC Technology

Bring support in Microsoft Office package programs in the Global Service Desk Pfizer Account. Bring continuous assistance in MS Office programs to Frontline Agents. Provide correction points and other feedback. Follow up the cases created for the customer's issue. Provide technical support and updates to the customer from the creation of the case until its resolution. HP OpenView ServiceCenter full command including Interaction, Incident, Change, Problem, Request, Configuration, Asset, Service Request and Application Managements. Assist and provide technical support to the agents who experience problems and doubts while attending the customer (walk around assistance).

(on weekends) Deliver phone customer service support to US customers in all kind of wagers. Ticket Writer Command Fujitsu Consulting

Deliver phone customer service and technical support on IT related issues for AT&T customers in USA. Specialist on DSL connectivity for Bellsouth and then AT&T customers. Follow up the cases created for the customer's issue. Provide technical support and updates to the customer from the creation of the case until its resolution. Siebel ticketing system command. Assist and provide technical support to the agents who experience problems and doubts while attending the customer (walk around assistance).

Deliver phone customer service support to US customers in all kinds of wagers. Ticket Writer Command

Perform administrative and office support activities for multiple supervisors. fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. Relieved management of administrative detail, all projects. Coordinated work flow. Update and chase delegated tasks to ensure progress to deadlines. Checked deadlines on incoming requests and put preliminary work in play. Research, draft, abstract reports. Improved/tighten storage/retrieval systems. Studied and reviewed company procedures.

Deliver English customer service support to pager customer's all around the country.