Matt Hunker: Host Ambassador and Trainer in Solana Beach, CA

An Andaz San Diego Host is a very dynamic position that works profoundly with all hotel departments. In this role I have taken on complete responsibility to ensure thorough guest satisfaction. Daily responsibilities include: managing the guest's experience, creating and modifying guest's reservations, selling guest rooms, scheduling guest's activities, and coordinating housekeeping and engineering services. As the Host Ambassador and Trainer I performed Hotel tours for potential group bookings. I recently, successfully redesigned our entire Host Training Program. Since I joined the team I have been a top performer in almost all major job proficiencies. With regards to our customer satisfaction surveys, I am ranked number 1 on my team in the following performance measures: Net Promoters Score (Likelihood to recommend **this is Hyatt Hotels' number 1 measure on customer satisfaction), Customer Service, Check in Process, Staff Sincerely Cared, and Remembers me and my Preferences

• High volume, multitasking dream- moving upwards of 200 guests per hour in 1 shuttle, seeing 50 to 250 reservations check in and check out per day, plus multiple buses of ski groups ranging from 20 to 100 people per group • Coordinate guests check in and check out procedure by providing luggage assistance, touring of property, and explanation of amenities and services • Accommodate guests throughout their stay with logistical solutions including: transportation, outside activity bookings, shipping and receiving packages, and room deliveries • Provide guests with up to date area information to maximize their enjoyment on the mountain, at the resort, and in town • Be an ambassador of Beaver Runs’ vision, core values, and service standards inside the workplace and outside in the local community • Lead and train staff

• Consistently meet and exceed sales goals, utilizing inherent traits as well as professional education in business management and marketing • Create product and brand culture awareness through organizing community events- successfully promoted Rip Curl at International Surfing Day events in central Florida as well as several movie premiers, working with the Surfrider Foundation, Sony BMG, and local bars and eateries • Merchandise store, floor plan, and windows- rotating product and keeping displays fresh and topical • Manage inventory, replenish product due to sales reporting, submit purchase orders • Research marketplace trends and local competition to develop sales strategies • Recruit, train, and mentor sales staff