Matt Jiron: Sales/Sr. Account Management/ Customer Service Manager in San Clemente, CA

June 2017 - Present Sales/Account Manager • Provide storage and networking solutions to government agencies, fortune 500 companies and end users • Act as liaison between manufacturer distribution channels and customer • Negotiate scheduled orders and payment terms • Developing long-term relationships with new and existing customers • Assure continual account satisfaction through maximum responsiveness, superior service levels and personalized customer care Customer Service Manager • Supervise and manage the customer service team • Leading by example and ensuring the highest standards of service are met • Main point of contact for all major customer issues and concerns • Payment processing, review and process return requests • Manage Amazon Marketplace logistics and service

Created and monitored daily inventory reports to ensure proper inventory levels • Strategic vendor management and margin maximization • Negotiated prices and terms with material suppliers and vendors • Strong shipping logistics knowledge, both domestic and international (Parcel and LTL) Regulatory Documentation • Worked with multiple suppliers for necessary regulatory documentation • Communicated with certifying bodies such as Kosher, Organic, and BRC Customer Service • Assisted with customer service department on an as-needed basis

Sales/Account Manager • Developed account relationships primarily with decision makers • Pursued sales leads • Anticipated and creatively resolved problems through sales process • Primary point of contact for key accounts • Assure continual account satisfaction through superior levels of service Customer Service • Lead customer service rep for multiple sales channels • Respond to telephone and email inquiries, providing quality service to customers and associates • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds • Payment processing • Review and process return requests Purchasing • Prepared detailed purchase orders • Qualified vendors BuyAAE.com

BUYAAE.com was an e-commerce website specializing in computer hardware sales for government agencies, corporations and end users. Responsible for hitting monthly sales numbers, marketing specific product lines and providing customers with professional customer service.