Matthew Jones: Director of Market Research & Development in Rancho Cucamonga, CA

Responsibility & ownership over Marketing Department. Supervised a team of 3. Established & maintained policies & procedures for corporate marketing. Tracked the response rate of direct mail & online marketing campaigns. Represented company at local, state, and national Trade Shows/Job Fairs. Designed, or supervised the designing of, electronic & print advertisements including fliers, postcards, and brochures. Worked closely with supervisors of other departments to ensure marketing efforts were focused on those departments' current needs. Recruited, interviewed, & sourced team members for internal & external roles via Direct Mailers, Cold Calls & Social Media. Protected confidential personnel files: physically & digitally. Operated & monitored 11-camera security system. Covered the vacant Outside Recruiting & Sales desks & helped hire my replacements. Negotiated & won several government contracting bids. Managed all 3 company Facebook pages.

Directly supervised 4 managers, with a total of 28 direct report employees, in the Recruiting, Scheduling, & Contract Sales departments. Responsibility & ownership over the daily corporate business operations. Actively participated with Leadership Team for long-term planning. Resolved external employee & client disputes. Mediated internal employee relations issues. Trained in government contract negotiations. Represented company at local, state, and national Trade Shows/Job Fairs. Recruited, interviewed, & sourced team members for internal & external roles via Direct Mailers, Cold Calls, & Social Media. Protected confidential personnel files: physically & digitally. Operated & monitored 11-camera security system. Tracked & ranked employee sales & customer service quality. Monitored sales & marketing call quantity. Continuously trained & educated my team members to ensure optimal sales through exceptional customer service. Conducted employee Performance Reviews, including for my managers. Enacted & enforced Performance Improvement Plans (PIP), when necessary. Interviewed new applicants, monitored employee performance, & terminated employment, when necessary.

Responsibility & ownership over the Marketing & Information Technology departments. Created Marketing & IT departments as the 1st employee then hired & trained others. Redesigned websites for 3 divisions & established corporate presence on social media. Designed all print & electronic marketing & mailing pieces. Represented company at local, state, and national Trade Shows/Job Fairs. Recruited, interviewed, & sourced team members for internal & external roles via Direct Mailers, Cold Calls, & Social Media. Protected confidential personnel files: physically & digitally. Operated & monitored 11-camera security system. Managed all 3 company Facebook pages. Worked independently to build & grow Marketing & IT departments.

Supervised a team of 7 people in Scheduling, Recruiting, & Contract Sales departments within the Allied Healthcare Staffing division. Monitored Marketing & Sales calls for quantity & quality; trained team members to make more & better customer connections. Responsibility & ownership over the daily division operations. Represented company at local, state, and national Trade Shows/Job Fairs. Recruited & sourced team members for internal & external roles via Direct Mailers, Cold Calls, & Social Media. Protected confidential personnel files: physically & digitally. Physically installed, operated & monitored 11-camera security system. Used statistics, graphs, & charts to track team progress & used them to train & motivate to meet & exceed sales goals. Enforced HR policies & procedures. Interviewed applicants, monitored employee performance, mediated issues, & terminated employment, when necessary.

Trained to learn every department within the corporation: Scheduling, Recruiting, Contract Sales. Worked side-by-side with colleagues in Scheduling, Recruiting, & Contract Sales to learn every facet of the business' operations. Represented company at local, state, and national Trade Shows/Job Fairs.

Daily employee paper file maintenance. Assisted evening Scheduler by answering & directing inbound calls. Weekly calls to employees to fax in their time cards. Assisted in the physical processing of payroll by entering hours, calculating lunches & overtime, & stuffing envelopes. Maintained Accounts Receivable by placing AR calls to clients with late or soon-to-be past due invoicing (60-90 days). Made collections calls to clients with past due invoices (90-120+ days).

Cash Handling & Credit Card Processing. Groundskeeping & Maintenance. Handled phone & online reservations. Assisted, as needed, to all manner of guest requests. Provided security around the clock. Assisted at events: nightly summer Ice Cream Socials, weekend Pancake Breakfasts, annual Fishing Derby, & annual 4th of July Fireworks show, etc. Sold Firewood campsite to campsite.