Matthew Mendenhall: Regional Sales Representative/Account Manager in Long Beach, CA

• Communicate sales promotions to customers to grow average customer account size. • Prioritize daily workflow, including outbound/inbound calls, quotes, and sales related inquiries. • Respond to all customer inquiries in a timely manner. • Set up new accounts, establish customer credit and payment methods. • Conduct business-to-business telephone sales as well as maintain email communication. • Manage and record all leads from outbound and inbound inquiries • Contact new and existing customers to discuss how their needs can be met with our specific product and services. • Maintain friendly and professional customer interactions. • Emphasize product features based on customer needs • Exceed targets sales goals by 10-20+% on regular basis. • Developed strategies to grow customer transactions, which resulted in a 120% increase of individual • Utilize a consultative selling approach on all calls.

• Export, E-Commerce, Trans Load, Import, Drop Ship, Pick and Pack based • Supervise receiving, storing, packing and shipping of merchandise • Train all Customer Service Representatives on new accounts with billing and utmost customer service • Create detailed SOPs for all warehouse tasks • Supervise 60-100 staff members, including preparing weekly rosters projecting labor needed, including VAS and other Special Projects • Create pricing tariff and billing for all accounts on site(s) • Manage, budget, and review all material costs and labor costs to be most efficient • Conduct thorough cycle counts daily • Run daily stock reports to track all movement of product in house • Manage multiple WMS systems for multiple accounts • Manage and review all orders and transfers daily through logs and report snapshots • Coordinate incoming and outgoing stock, deliveries and pick-ups via freight, container, Postal, Fedex, UPS, ect. • Train all staff members on account/vendor compliance guides • Create charge back forms and pricing for all new accounts including vendor OS&D reports • Ensure a productive, safe and organized environment in all extensions of the company for staff and building compliant with OSHA to achieve maximum results.

• Supervise the receiving, storing, packing and shipping of merchandise • Create daily stock reports of inventory transactions • Conduct thorough cycle counts daily • Coordinate incoming and outgoing stock, deliveries and logistics • Supervise up to 30 staff members, including preparing weekly rosters • Train new staff members • Load containers, pallets and trucks for delivery via freight • Complete paperwork for domestic/ international movements (BOLs, PLs) • Record all stock movement and deliveries in database and prepare regular reports