Meagan Cottage: Marketing Manager in Oceanside, CA

• Identified goals and strategies, as aligned with school, for optimal marketing moves to improve internal and external communication. • Produced weekly newsletter, demonstrating ability to quickly produce original material with extremely tight deadlines. • Researched innovative strategies to bring school into new marketing trends, positioning them ahead of the competition. • Creatively collaborated with the graphic designer to produce appealing and branded graphics, advertisements and special projects to best represent the school.

• Developed content strategy, brand awareness, and generated inbound traffic, which cultivated leads and sales for business. • Oversaw and managed social media platforms (i.e. Instagram, Facebook, Twitter, Pinterest, Blog). • Communicated with followers on social media providing only the highest customer service as well as developing meaningful relationships in the online community. • Coordinated and secured brand collaborations with top ranking small businesses and influencers in the industry. • Came together with the owner and other departments to collectively develop business goals and initiatives to further grow and spread brand awareness.

• Served as liaison between customer support team and management team to improve customer service and business productivity. • Helped manage and build a better response to a customer service crisis that occurred by suggesting and implementing new strategies to ensure a more appropriate response. • Participated in meetings and activities held to improve customer satisfaction and business performance. • Assisted in training peers on improving customer support service as well as helped build the customer service department. • Communicated customer feedback to technical and marketing teams in order to develop processes for better serving customers.