Meg Santos: in Dana Point, CA
Meg Santos
Dana Point | United States
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Summary
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Work experience
Kagan Professional Development and Publishing
Lead Event Coordinator | 06/2015 - 10/2018
• Manage coordination team of 3 employees
• Train new hires
• Identify, recommend and implement new procedures to improve efficiencies
• Responsible for coordinating more than 200 events per month
• Provide customer service to clients via phone and email
• Assist registration team
• Book venues, negotiate contracts for AV services and catering
• Coordinate travel plans for trainers
• Assist operations manager with special projects
• Responsible for contract writing and revisions
Private Family
Nanny | 02/2015 - 06/2015
Worked for same family as below on a short-term basis after relocating to Southern California while seeking a new company and position
Blackhawk Veterinary Hospital
Receptionist/Customer Service/Vet Assistant | 11/2013 - 01/2015
• Scheduled appointments and surgery visits for a three doctor practice
• Efficiently answered and controlled four phone lines
• In charge of putting together, properly maintaining and filing charts
• Checked in clients and their pets and showed them into an exam room
• Controlled the flow of incoming and outgoing clients by quickly and efficiently checking them in/out
• Opened and closed the office and cash registers, including balancing the register and paperwork
• Register, including entering charges and taking payments
• Provided excellent customer service to new, old, and past clients and their pets
• Called clients to relay lab results
• Explained post-surgery medications, exercise and diet restrictions to clients when their pet was ready to go home from a surgery
Private Family
Nanny | 03/2011 - 06/2013
• Responsible for scheduling for a family of six
• Provided meals for four young children
• Responsible for driving children to school and activities
• Scheduled activities for children after school
• Oversaw homework and extracurricular tasks
Fugro Consultants
Administrative Assistant/Executive Assistant | 11/2009 - 03/2011
• Answered main switchboard and greeted all visitors
• Processed incoming and outgoing mail as well as overnight packages
• Maintained conference room scheduling
• Document control including data entry, Access database, Iron Mountain logs, filing systems
• Event planning (holiday parties, monthly staff activities, large corporate offsite meetings)
• In charge of all company vehicle maintenance, registration and insurance
• Maintained conference room scheduling and conference call numbers for meetings/luncheons through Outlook calendar. Rearrange meetings when necessary
• Kept the office stocked with supplies, fruit, drinks, etc.
• Worked with building management to coordinate repairs/work orders
• Corporate apartment search, contracts, and coordinating move in/move out
• Set up Webinars and worked with IT to keep employees happy
• Responsible for all travel arrangements including hotels, flights and car rentals
• Negotiated many vendor contracts to save the company money
• Worked directly with upper management to keep their schedules
HDR Engineering, Inc
Receptionist/Administrative Assistant | 01/2008 - 07/2009
• Answered main switchboard and greeted all visitors; utilized voicemail when needed.
• Located field personnel when requested
• Processed incoming and outgoing mail as well as overnight packages
• Maintained stamp fund and postage machine
• Maintained office telephone rosters and distributed faxes
• Ordered and setup food/refreshments for meetings
• Created monthly calendars for the Irvine office that includes birthdays, vacations and breakfast Fridays and distribute to all staff
• Emailed property management for work order requests, maintain email records and follow-up
• Tracked vending machine, plant vendor and paper recycling schedules
• Created/deleted labels for mail slot folder in mail cart for all employees
• Prepared/deleted and coordinated with IT access cards for employees
• Changed travel arrangements for visiting HDR staff
• Updated Irvine lobby presentation weekly using PowerPoint
• Prepared and send out daily a list of visiting HDR employees, clients, and a list of birthdays for all of the Southern California area
• Prepared the monthly DM Report for the TSO portion of the report each month
• Scanned business cards using the program Card Scan for any employee that needed it. Transferred the information scanned to their Outlook Contacts
• Worked constantly in the following computer programs to assist others as well as do my daily duties: Microsoft Outlook, Excel, Word, PowerPoint, Scotland Yard, and Office Communicator
• Setup all requested resource calendars for the Southern California offices
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