Megan Warren: Account Coordinator in Costa Mesa, CA

Responsible for the overall management and success of key wholesale accounts and direct-to-consumer channel (BBDakota.com). · Served as point of contact for all sales and customer services needs for major retails including REVOLVE, JustFab, Nordstrom and more. · Maintained an intimate understanding of all vendor processes by partnering with key accounts to fulfill their unique, individual needs (i.e. EDI, price tickets, etc.) · Developed strategic relationships with key points-of-contact, both internally and externally, to identify trends, understand purchasing decisions, anticipate future needs and provide customer service. · Responsible for tracking sales and inventory movement to identify opportunities for re-orders. · Managed BB Dakota’s e-commerce inventory levels through daily review and analysis to ensure above average fulfillment rate on orders and to minimize discrepancies. · Oversaw ordering, tracking, assembly and distribution of orders received from BBDakota.com, as well as, Full Circle. · Compiled and analyzed financial and consumer data in order to identify opportunities and provide actionable insights back to leadership. · Championed cross-functional partnerships in order to create synergy amongst the departments that contributed to DTC and wholesale operations.

· Processed all incoming at-once, pre-book and bulk orders maintaining a high-level of accuracy on order entry. · Responsible for overall order maintenance including order adjustments, return authorizations and credit memos. · Maintained a high-level of communication with buyers regarding orders/shipment status, as well as, product availability in order to maximize sell thru at retail. · Prepared and distributed Open Order reports to sales reps and management on a weekly basis to identify gaps in order fulfillment; worked back with inventory teams to understand any setbacks. · When needed, provided the vendors with critical product information and demonstrated a keen commitment to customer service. · Liaised cross-functionally with internal teams in order to direct vendors and buyers to the appropriate resolution channels for account inquiries, issues, etc. · Processed warranty related correspondence for the sales reps, accounts and consumers.