Michelle Carpenter: Project Manager / Quotations / Custom Service in Wickenburg, AZ

Manage all aspects of lighting projects including restaurants, hospitality and high-end retail projects. Generate quotations. Coordinate project design, complete take offs and generate submittals for clients. Facilitate client engagement, product purchasing, budgeting, installation, and logistics for approved projects. Manage periodic technical and non-technical challenges that arise throughout the course of a project. Communicate and coordinate regularly with all stakeholders including but not limited to property managers, building owners, building engineers and staff, subcontractors, manufacturers, and vendors

Liaise with clients to identify and define requirements, scope, and objective. Analyze customer provided specs for correctness and viability. Manage project progress and handle any issues that arise. Created a companywide order tracking system that has increased P.C efficiency & customer satisfaction. Maintain RGA log for traceability of returned product & credits. Led a team tasked with improving the efficiency of ordering processing and customer billing.

Attended Medical Device & Manufacturing show to represent the company. Created and maintained training records. Assisted in executing both A/R and A/P for the companies. Preformed internal audits for ISO9001/13485 Quality Management System. Completed root cause analysis per ISO9001/ 13485 Quality Management System. Member of the Safety Committee.

Thorough knowledge of menu offerings. Skilled at anticipating, identifying, and fulfilling guest needs. Worked exceptionally well with other team members to maximize quality customer service.

Started as a host and worked up to management. Created team building exercises with promotional contests to improve staff morale and interaction. Tracked weekly inventory levels to maintain resources and control reorder levels. Produced employee schedules based on company needs and employee availability. Managed compliance with health and fire regulations.