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Monique Liversage: Marketing Manager in Pretoria, GT

Monique Liversage

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Marketing Manager
Pretoria | ZA
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Work experience
Image BMW Centurion

BMW Centurion

Marketing Manager | 03/2015 - Current

Duties: ? Formulate, direct and coordinate marketing activities and policies to promote products and services. ? Identify, develop and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors. ? Evaluate the financial aspects of marketing activities, such as budgets and expenditures. ? Develop pricing strategies, balancing firm objectives and customer satisfaction. ? Compile lists describing product or service offerings. ? Initiate market research studies and analyse findings. ? Use sales forecasting or strategic planning to ensure the sale and profitability of products or services, analysing business developments and monitoring market trends. ? Coordinate promotional activities or display events, creating direct marketing communication and campaign to market products and services. ? Manage and coordinate a Customer Board meeting, discussing all customer complaints and comments and formulating action plans to address and correct matters of concern. ? Compile detailed quarterly marketing report to head office, planning future marketing activities and reporting on the success of the previous activities. ? Compile detailed customer board reports to head office, indicating action plans for each matter of concern and maintaining a good customer satisfaction rating. ? Manage company's social media marketing by creating and posting relevant content on Facebook and Instagram. ? Manage all leads coming into the system, allocate to relevant sales executives and follow up on each lead allocated. ? Ensure all marketing communication presented with the correct brand corporate identity. ? Executive administration support to the director/dealer principal. I.e.: Letter writing, liaising with legal where necessary, compiling responses to entities such as MIOSA, meeting minutes, coordinating boardroom meetings and travel arrangements.
Image Porsche Johannesburg

Porsche Johannesburg

Service Consultant | 11/2014 - 02/2015

Duties: ? Greeting customers and scheduling service appointments. ? Cataloguing customers concerns and comments. ? Writing service orders and descriptions of problems and repairs. ? Translating customers repair problems into standard repair terminology. ? Explaining repairs to customers. ? Estimating the cost and time required for repairs. ? Ordering of necessary parts and ensuring time allocated for fitment of the vehicle when part arrives. ? Handling customer complaints.
Image Stuttaford Van Lines

Stuttaford Van Lines

Relocation Consultant | 08/2014 - 10/2014

Duties: ? Facilitate relocation operations for customers, including schedule, planning, moving, storage and delivery times. ? Coordinated schedule of appointments for estimators based on incoming customer calls. ? Served as delivery coordinator for merchandise shipments from third party client. ? Handled communication (dispatch) to drivers in the field focussing on meeting changing customer needs and route efficiencies. ? Assisted with front-line customer service, including answering calls and greeting customers. ? Provided single point of coordination for all phases of international and domestic relocation. ? Calculated volume of merchandise for relocation estimations. ? Calculated the cost of domestic relocations, as well as currency conversion rates and costs for international shipments, or freight relocations.
Image Leo Haese BMW

Leo Haese BMW

Marketing Manager | 08/2010 - 01/2014

Duties: ? Formulate, direct and coordinate marketing activities and policies to promote products and services. ? Identify, develop and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors. ? Evaluate the financial aspects of marketing activities, such as budgets and expenditures. ? Develop pricing strategies, balancing firm objectives and customer satisfaction. ? Compile lists describing product or service offerings. ? Initiate market research studies and analyse findings. ? Use sales forecasting or strategic planning to ensure the sale and profitability of products or services, analysing business developments and monitoring market trends. ? Coordinate promotional activities or display events, creating direct marketing communication and campaign to market products and services. ? Manage and coordinate a Customer Board meeting, discussing all customer complaints and comments and formulating action plans to address and correct matters of concern. ? Compile detailed quarterly marketing report to head office, planning future marketing activities and reporting on the success of the previous activities. ? Compile detailed customer board reports to head office, indicating action plans for each matter of concern and maintaining a good customer satisfaction rating. ? Manage company's social media marketing by creating and posting relevant content on Facebook and Instagram. ? Manage all leads coming into the system, allocate to relevant sales executives and follow up on each lead allocated. ? Ensure all marketing communication presented with the correct brand corporate identity. ? Executive administration support to the director/dealer principal. I.e.: Letter writing, liaising with legal where necessary, compiling responses to entities such as MIOSA, meeting minutes, coordinating boardroom meetings and travel arrangements.
Image NCP Ltd UK

NCP Ltd UK

Private Equity Accountant | 04/2009 - 02/2010

Duties: ? Perform daily preparation of portfolio valuation and portfolio analytics. ? Prepare and review, monthly, quarterly and annual work papers and financial statement packages. ? Prepare cash forecasting and expense management for the fund. ? Review management fees and incentive/management fee calculations. ? Review portfolio valuation and analyse the fund's performance on both daily and monthly basis. ? Oversee bookkeeping and accounting work associated with incoming payments. ? Perform general bookkeeping duties, such as updating posts in the accounting software logs. ? Reconcile accounts on a monthly basis. ? Making deposits. ? Recording all cash receipts. ? Distributing customer invoices to ensure that receivables are collected in a timely manner. ? Maintain an organised and streamlined accounting system.
Image MAN Truck & Bus

MAN Truck & Bus

Financial Administrator | 10/2006 - 12/2008

Duties: ? Loading and invoicing all deal files coming into the system. ? Audit each deal file to make sure costing figures are correct and all relevant documentation is present to secure deal. ? Manage and maintain provision accounts. ? Allocate provisional funds to units where necessary. ? Generate orders to suppliers for extras on vehicles and also process the invoices from suppliers for payment. ? Compile and submit month end reports, such as margin analysis and year-to-date sales figures to management and directors. ? Manage and maintain the floorplan report and settlements to the bank. ? Monitor the floorplan account on a daily basis to reduce/eliminate interest charges. ? General accounting functions such as, reconciling and balancing the general ledger with the margin analysis figures on a monthly basis and do journal entries where necessary.
Image Plastofilm

Plastofilm

Financial Administrator | 01/2006 - 06/2006

Duties: ? Daily invoicing on Pastel. ? Compiling quotations for customers. ? Maintaining the cashbook ? Daily Banking ? Overall debtors & creditors functions ? Internet payments (Salaries and supplier payments) ? Perform general bookkeeping duties, such as updating posts in the accounting software logs. ? Oversee bookkeeping and accounting work associated with incoming payments. ? Reconcile accounts on a monthly basis. ? Making deposits. ? Recording all cash receipts.
Image Easylife Kitchens

Easylife Kitchens

Financial Administrator | 08/2005 - 11/2005

Duties: ? Basic reception and telephone duties. ? Daily banking ? Petty cash management ? Following up on the satisfaction of customers ? Daily invoicing on Pastel ? Basic debtors & creditors functions ? Reconcile accounts on a monthly basis.
Image WebOnline

WebOnline

Accounts Assistant | 04/2005 - 07/2005

Duties: ? Basic debtors function and debt collecting. ? Customer liaison - communicated with clients on a daily basis regarding queries accounts, explaining all charges and offering support to clients. ? Helped clients in the process of opening and closing of accounts. ? Account reconciliation
Image J&K Furniture Store

J&K Furniture Store

Sales Executive | 06/2003 - 09/2004

Duties: ? Assisted with front-line customer service, including answering calls and greeting customers. ? Handling customer complaints. ? Overall Sales duties. ? Issuing of quotations ? Ordering of new stock from suppliers. ? Calculating mark-up on merchandise and pricing items accordingly ? Daily banking ? Petty cash management. ? Meeting with suppliers on a monthly basis. ? Following up on the satisfaction of customers ? Reconcile accounts on a monthly basis.
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1501 Lincoln Blvd.#1014 Venice, CA. 90291