Natalia Podolsky: Client Success Account Manager in San Diego, CA

- Successfully manage a book of business of 100K in monthly client revenue for the company’s property management vertical - Develop success plans, reports, and social strategies for customers that outline their social growth, metrics, potential issues, and recommendations for future growth - Achieve and surpass client goals and expectations via thorough understanding of trends in data and refinement of social media strategies - Spearhead initiatives to navigate clients through a complex software platform, as well as implement customized trainings catered to individual needs and industries - Identify and track industry trends in the social media and reputation management spaces to advance client goals and digital presence - Expand and upsell existing customer base through proactive communication of up-to-date product and service offerings

- Developed and implemented streamlined processes for the onboarding of new accounts and locations across multiple industries - Assisted and supported Client Success Managers with the daily tasks including social media metric data entry, report creation, and loyalty initiatives - Engaged in multi-channel marketing programs aimed to generate ongoing brand awareness for clients across highly-targeted and niche verticals

-Managed social media platforms for over 100 projects using the company's management platform -Curated and scheduled content to targeted audiences for each client -Created strategic copy for hundreds of posts to increase user engagement -Boosted Facebook content for maximum reach and cost efficiency

-Created Contracts, Proposals and RFP Responses for corporate meetings/group sales -Assisted Sales Managers, Convention Services and the Director of Sales through the contract negotiation process. -Solicitation of new and repeat business. -Partnered with clients to provide an exceptional location, value, experience and creative solutions to enhance the overall expectations.

-Maintained strong Italian wine and cuisine knowledge -Assisted in marketing for all locations through the website and social media platforms -Trained new employees to perform the required tasks and procedures

-Managed all social media platforms (Facebook, Pinterest, Instagram, Twitter) for all corporate locations. Created content, social media calendars, and social media SOP's for the franchisees to follow. -Coordinated and assisted with marketing activities such as content development (focused on the corporate blog, articles, and newsletters), marketing campaigns and timelines. -Supported and trained all corporate and franchise stores on social media practices and guidelines -Tracked and targeted new business -Event planning