Ngoc Nguyen: in Long Beach, CA

• Responsible for company's overall business development, operations, accounting, logistics, and customer relations. • Created yearly budget and sales projections. • Negotiated all costing and procurement with customers, factories and vendors. • Created itemized cost caps and enforced adherence to the merchandising team when purchasing to maximize margin for the company. • Consistently analyzed records of initial cost breakdown sheet versus actual cost breakdown to obtain up-to-date market price and product knowledge. • Expanded company's category ability through development collaborations with customers and was granted a monthly program for Macy's MG Active division. • Implemented workflow and SOP for merchandising, production, QA/QC, and logistics department to create consistency and mitigate loss. • Organized and coordinated logistic process as well as managed shipments and deliveries. • Trained staff customers' and stores' (Wal-Mart, Kohl's, Cracker Barrel, Macy's, JCPenney, TJMaxx, Ross, Burlington, Belk, Maurice's, Nordstrom, Venus), procedures and requirements to execute orders efficiently. • Educated staff on testing requirements and government regulations for importing to U.S. • Evaluated and approved factories for category suitability, capability, and factory compliance for order allocation. • Visited mills and factories to build relationships and partner in strategizing business growth.

• Managed operation process from product development to bulk delivery and analyze cost-savings strategies to increase company's profitability. • Reviewed all costing and negotiated final FOB and DDP prices with the customers. • Monitored and enforced Time & Action & WIP report to ensure factories stayed on schedule. • Managed and guided merchandising, production, QC/Compliance team overseas on customer's requests, requirements, and retailers' protocols to successfully complete orders. • Met and worked with customers on a daily basis to ensure questions and information the factory needs are provided in a timely manner as well as provided solutions and alternatives to any issues that emerged during pre-production, production, and shipment stages. • Supported company growth by consistently increasing sales revenue - from less than $10 million in annual revenue to $28 million. • Gain a trusted representative status with every customer by providing optimal customer service and attentive oversight to each order. • Identified company's category strength and build product development and order program strategies to increase sales.

• Established a close rapport and built strong relationships with the customers by understanding their needs and providing the services and attention required for their orders. • Was heavily involved in product development process and scheduling to ensure the product line meets Market deadlines. • Established new customer service initiative particularly in the development stages, and obtained first-bid advantages for orders. • Monitored WIP reports and effectively maintained Time & Action schedule by engaging in bi-weekly status meetings with the merchandising, production, and logistics team.

• Act as a liaison between oversea vendors and design, merchandising, and technical team in communicating procedural directives and requirements to ensure proper execution in pre-production and production. • Collaborated with the designers and merchandisers in the approval process of quality, lab dips, strike offs, and bulk submittals for all components pertaining to each design. • Attended fit session, making appropriate comments and recommend adjustments for fit and construction. • Prioritized and managed multiple accounts simultaneously while maintaining delivery deadline. • Reviewed and confirmed information on the technical packages as well as sending it out to oversea vendors to negotiate price and delivery. • Attended and participated in monthly meeting in trouble shooting in line production problems.