Nia Morejon: in Buena Park, CA

Job function included; data entry, word-processing, sending and receiving interoffice wires, faxes, etc. Performed quality review (levels II and III) for medical records requests. Answered a high volume of incoming calls from physicians, attorney’s offices, patients, and law enforcement offices while processing records requests and responding to general inquiries. Trained new staff on quality control procedures. Prepared medical records requests for distribution to the requestors. Also worked in the front lobby of the medical records department, processing patient requests in person, taking payments, and distributed medical records that were to be picked up in person.

Responsible for taking sales meeting minutes, answering incoming calls, resolving client complaints, inputting new doctor/clinic into the data base. Maintain client files. Inform Sales Reps of new possible clients as well as inform them of any jeopardy accounts. Draw blood samples for patients coming into the lab. Serve and protect the company by adhering to professional standards, office policies and procedures, federal, state, and local requirements.

Assist in putting together a “start up” medical laboratory in Santa Ana, CA. Responsible for communicating with vendors in regards to pricing, shipping, and delivery, communicating with the preventative maintenance company for the laboratory machinery, perform interviews for perspective employees, communicate with potential clients, schedule meetings with the investors. In charge of office supply inventory, and assist in putting together laboratory manuals. As well as maintain the phone lines and front office.

Assist the Director of Marketing. Work side by side with the laboratory sales representatives to ensure the satisfaction of the laboratory clients. Manage the start up of all clients, and maintain their files. Oversee the management of “Priority Accounts”. Responsible for resolving client complaints, inputting new doctors/clients into the LIS, walk clients through accessing on line results via secured web site, assist in the training of new staff members, including new phlebotomists. Draw blood samples for patients coming into the laboratory. Serve and protect the company by adhering to professional standards, office policies and procedures, federal, state, and local requirements.