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Nick Cushing: VOC Product Specialist in SAN FRANCISCO, CA

Nick Cushing

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VOC Product Specialist
SAN FRANCISCO | United States
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Industries
Golf
Fashion
Fishing
Lifestyle
Moto & Powersports
Outdoor
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Summary

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Activity
Projects

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Work experience
Image Lyft

Lyft

VOC Product Specialist | 01/2017 - Current

? Identified opportunities for improvement via immersion, qualitative analysis and …. ? Supported findings through quantitative analysis (self taught SQL on the job) ? Facilitated and facilitated the facilitation of immersion sessions for key stakeholders ? Developed strong partnerships across Product, Eng, Design, Ops, CI, and Marketing ? Launched CxT team that generates strategic, customer-centric data for product planning ? Directly impacted product roadmaps via quarterly planning and service design ? Through the above methods, helped drive a 35% reduction in contact rate
Image Reserve Media Inc.

Reserve Media Inc.

Operations Coordinator / Diner Experience Analyst | 06/2015 - 11/2016

? Managed Ops Coordinator team of 10, cut costs by 70% while improving user experience ? Halved customer support ticket volume by restructuring Zendesk and user Help Center ? Generated strategic recommendations for product based on diner feedback data ? Owned day-to-day relationships with 100+ restaurant partners and their staff ? Standardized ops protocol and best practices across all markets
Image Winslow's Tavern / The Tap Cafe / Five Horses Tavern

Winslow's Tavern / The Tap Cafe / Five Horses Tavern

Entertainment Coordinator / Bar Manager | 05/2009 - 04/2015

? Worked full- and part-time at high-end gastropubs to support tuition and living expenses ? Hired, trained and managed 9 bar staff ? Managed bar inventory, financing, vendor and entertainment contract negotiation
Education history
Image Trinity College

Trinity College

BA | 2009 - 2014

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1501 Lincoln Blvd.#1014 Venice, CA. 90291