Manager of Operations

Logistics, Shipping & Operations

Enthusiastic, forward-thinking, results-driven, Event Coordinator exceeding five years of experience in the hospitality and event industry. With strong customer service, organization, and time management skills and the ability to multitask and excel in high pressure situations and fast paced environments. Dedicated to providing top-tier service to guests, clients, and colleagues.

*	Organized and executed community engagement events to drive brand awareness, and support sales.
*	Engaged with existing and potential clients to gain insight into needs.
*	Organized and facilitated budgets, product estimates, sales forecasts, and product allocations to maximize resource utilization and customer sales opportunities.
*	Hired and onboarded team members to meet immediate and expected demand.
*	Managed scheduling, training, and oversee overall organization of supply inventory.
*	Collected customer fees, managed refunds, and provided complete sales documentation.

NJ
*	On a freelance and contract basis, organized event logistics, ranging for private and social events in Bergen County, New Jersey.
*	Oversaw event logistics, venue scheduling and accommodations, including details including audio-visual arrangements, furniture rentals, catering requests, and entertainment.
*	Maintain a deep knowledge of the local area and vendors, who can support clients and event needs, such as providing transportation, and accommodation.
*	Coordinated vendors, timelines, and budgets for events.
*	Maintained close communication with clients to mitigate service issues.
*	Assessed event success and identified improvement areas through client feedback.

Event Manager (Freelance)

*	Liaison between client and hotel property on rooming reservations, arrival and departure, and overall guest experience.
*	Provided front of house engagement for customers and clients and managed accommodations for high-profile guests of client.
*	Managed and organized gifting program for clients and the schedule for gifting by coordinating with hotel staff, client, and colleagues.
*	Managed staff assisting with gifting, greeting guests of client, and delegated movements day-to-day to ensure successful guest experiences.
*	Participated in pre-event meetings to review client needs, event logistics, and security measures.
*	Managed special requests for customers regarding reservations, transportation services and daily needs.

Hotel Manager

*	Provided communication between the client and providers of service regarding transportation, dining scheduling and accommodations. Managed team of employees from contracted transportation company.
*	Participated in pre-event and onsite meetings to review expectations and security measures.
*	Handled extensive details of ground transportation for 100+ Press, Influencers and Chanel personnel.
*	Created and continually updated detailed spreadsheets and itineraries pertaining to all guest arrivals, departures, and daily travel during event week.
*	Managed special requests for customers regarding restaurant reservations, transportation services and car rentals.

Hospitality Manager

*	Organized events community events to support fundraising goals.
*	Raised awareness and attracted donors through fundraising campaigns, events, and direct engagement.
*	Coordinated with prospective donors to receive sponsorships and initiate matching gift campaigns to achieve funding goals.
*	Sourced, and managed guest speakers to enhance the efficacy of events.
*	Secured venue spaces and catering for various events.
*	Managed day of tasks regarding timeline and execution of events.

Fundraising Coordinator

Find out detailed information about Olivia Ward, Manager of Operations 

Olivia Ward: Manager of Operations

Olivia Ward

Fitness

Bergen County

Black Flower Agency

Black Flower Agency

Cystic Fibrosis Foundation

Ramapo College of New Jersey