Pamela Haines: STORE MANAGER OPERATIONS in Dallas, TX

• Operated as Store Manager in four locations between Texas and Rhode Island. • Coached and developed a team of 40-75 employees. • Promoted two full time sales leaders to managers and two part time employees to full time sales leaders. • Controlled payroll through effective scheduling. • Recruited, hired and trained new employees. • Oversaw store repairs and maintenance and all operational processes. • Exceptional customer service advocate.

• Increased revenue over previous year sales and brought store up to goals by reversing the declining revenue. • Prepared and delivered employee performance reviews and documentation. • Decreased payroll by 8% annually through effective scheduling. • Trained new management team on cash wrap, merchandising, scheduling and policy and procedures for new store opening.

• Increased conversion by 3% by modified merchandising standards. • Ranked number two in outlet division for decreasing and maintaining low operating expenses. • Decreased shrink 50% and recognized for the highest improvement in the district. • Developed store business plan and updated throughout the year to increase revenue from 4.2 million to 5.8 million. • Merchandising champion for the district traveling to other stores to train associates and managers on merchandising.

• Oversaw hiring, scheduling and development of store team. • Managed and operated a side by side store with Gap and Gap Kids. • Traveled to new store openings to train new staff and launch new store openings. • Provided on the job training to all employees on company policy and procedures to ensure adherence.