Prathamesh Ram: in Dombivli (E)
Prathamesh Ram
Dombivli (E) | IN
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Bike
Music
Surf
Swim
Summary
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Work experience
Manba Finance Ltd
Asst. Manager IT | 09/2018 - 11/2019
Key Result Areas:
• Responsible for entire IT infrastructure of corporate headquarters and 5 remote offices. Provide leadership and direction
for 5 administrators at remote locations. Hands-on manager and technical lead for all IT-related projects
• Asses' Infrastructure and application communication channels internally and externally
• Develop standards for workstations, mobile, devices, printers, and other devices routinely
• Identify areas of process improvements
• Implemented Load Balancing Router (2nd ISP) for the smooth running of Organization
• Designed and Implemented Handling Machine device for Collection boys
• Managing entire CCTV cameras of Head office and other Branches
• Knowledge on Salesforce CRM systems (operated as Salesforce Administrator for CRM)
o Implemented & maintained reports and dashboards
o Ensured Data quality through the appropriate use of de-duping, loading and exporting tools, for bulk of data using
Data Loader
o Designed, setup and maintained Salesforce standard objects custom objects while also structuring user roles, security
profiles and workflow rules
o Conducting training on all Salesforce related system to Sales and Marketing Teams
o Provided support to 130 Salesforce users and acted as the Primary point of Contact for End-user Support
• Handled 5 Branches PAN India Infrastructure. (Setup, Networking and Camera's)
• Managed all Software development applications: handle bugs/fixes, modernization and schedules enhancement activities
• Supporting and monitoring the existing infrastructure, supervising preventative maintenance and backup as well as performing other regular support activities to ensure effectiveness
• Ensuring minimization of work and changes to prevent disruption to existing business services
• Reviewing design documents supplied by vendors and partner solution architects
• Leading the design and documentation of infrastructure processes, procedures and standards along with the maintenance
and preparation of system & software documentation
• Monitoring the communication between L1 and L2 teams and observing the resolution to escalations within the given
Service Level Agreements (SLAs)
• Scheduling architectural meetings to review different environments within the organization along with implementing
corrective action plans
• Accessing current capacity of the data centers and provided recommendations in line with future requirements
• Observing systematic engagement between end-users and the remote support deployment engineers performing these
upgrades through proper planning and scheduling
• Transforming the IT Service delivery operations for quick Turnaround Times (TAT) by creating Job Aid documentation
for client service engineers and system administrators
• Implementing Problem Management initiatives for a valid and improved Root Cause Analysis (RCA) review:
o Categorizing the Root Cause Analysis (RCA) findings with the fix type, such as Improving Infrastructure, Software
Patch/Version, Hardware Requirement, and so on
o Sub-categorizing the cause of the issue under various heads, namely Software, Infrastructure and Hardware
• Performing maintenance, backups and system upgrades and resolving security configuration issues
Educomp Solutions Pvt. Ltd
Technical Coordinator | 09/2012 - 12/2013
KORES India Pvt. Ltd
Service Engineer | 06/2009 - 12/2009
Education history
Mumbai University
Diploma in Electronic and Telecommunication
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