Quatiana Swindell: Operations Specialist in Dallas, TX
Quatiana Swindell
Operations Specialist
Dallas | United States
Skills
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Industries
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Summary
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Activity
Projects
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Work experience
Shiftkey
Operations Specialist | 11/2022 - Current
Day to day tasks considered onboarding new potential workers, gathering and reviewing all necessary
documentation, verifying their credentials and certifications, ensuring that all necessary validations are
completed. This would include: conducting background checks, drug screens, certain tests and vaccines
etc. Overall, my role would be crucial in ensuring that the company has qualified workers.
JPMorgan Chase
Travel Advisor | 08/2021 - 09/2022
I worked in the Loyalty program with Chase, therefore I'm notating, sending emails if needed for confirmation/itineraries, completing or creating complaints and answering inbound/outbound calls
helping Chase cardmembers with bookings/reservations such as: flights, cars, hotels also giving
information needed overall for their concerns of travel (airlines).
The Pisa Group
Customer Support Specialist | 04/2021 - 08/2021
I'm on contract with a company called Kaplan-- which means I advise and help others get there Securities
license, Insurance license etc. I answer phone calls inbound/outbound, emails and chat.
Direct Support Professional
RHA Health Services
Caregiver | 04/2020 - 03/2021
I worked as a In-home caregiver who assisted the elderly with mental disabilities such as-- dementia,
alzheimers', strokes..etc and older disabled people. I helped with day to day chores and needs and was on
standby, even staying overnight for the ones who needed care 24/7. Here's of a list of duties I took on--
• Cooking
• Grooming
• Bathing
• Companionship/sitting
• Running errands, picking up meds.
• Making sure meds are taken when they're scheduled.
New York & Company
Sales Associate | 10/2019 - 03/2020
A team oriented Retail sales associate working in a high end but discounted Womens casual and business
clothing store along with shoes and other accessories. Engaging new ideas with outfits and greeting
customers. I had to stay on top of how many credit cards I could achieve throughout the week meeting
the manager/store goals. Daily task I completed-- Making sure the floors were kept stocked and full
Making sure the mannequins were kept up as well as the dressing rooms being organized and clean
Organized and stocked back room
Working the register
Interacting with customers on the floor
Subway
Sandwich Artist/Cashier | 07/2018 - 05/2019
Team focused leader working as a sandwich artist and cashier in a fast paced environment, connected
long side a gas station. I had tasks such as making sure fresh cookies were out, changing the bread
every few hours and making sure the meats/vegetables were in good standing to be served as well as hot
foods, I also checked temps. I made bank runs for deposits if the managers weren't unavailable before
opening the store. I had the advantage of opening and closing the store, making sure everything was
clean and organized and counting the draws getting ready for the next day.
Popeye's Restaurants
Team Member | 10/2015 - 08/2016
I worked as a Team member in a fast food paced business. I collected payments working the register in the drive thru and front line. I greeted customers. Maintained a clean workspace. I was able to take
orders, make drinks and collect payments all in once for drive thru. I prepped food as well in a timely
manner for the next shift or every few hours if needed (sides, desserts, biscuits).
Education history
Guilford Technical Community College
Associate in criminal justice | 2016 - 2019
North Carolina A & T State University
Bachelor's in criminal justice | 2019 - 2021
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