Rachael Skinner: Customer Care Representative in Uncasville, CT

As a Customer Care Representative it is my responsibility to strive to increase member satisfaction, retention, and growth by efficiently delivering competitive services to members and providers. Job responsibilities and tasks include: Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquiries and resolve concerns. Explain members rights and responsibilities in accordance with contract. Educates providers on self-service options. Research customer information by effectively using appropriate database in response to inquiries including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility. Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction and following through to bring outstanding issues to closure. Maintain complete and accurate documentation of all customer interactions.