Rebecca Martin: in Mission Viejo, CA

Supported staff and students with matriculation and counseling needs. Processed stipend requests, scheduled events, coordinated staff and trained new hires. Scheduled appointments, processed inbound students, verified eligibility, setup and proctor testing, reviewing results and next steps.

Mobile Notary Public. Classes taken for Loan Signing, currently working on certificate. Notarize loan documents, administer oaths and affirmations, take affidavits and statutory declarations, witness and authenticate the execution of certain classes of documents, take acknowledgments of deeds and other conveyances, and protest notes and bills of exchange.

National Ski Patrol member for the mountain and resort area. Toboggan and room certified.

- Analyzed and monitored sales/usage schedules. - Prepared and tracked purchase orders. - Reviewed and entered inventory payables. - Requested costing information from vendors.

Inventory control for sales and marketing company for protein supplement food bars; tracking off-site inventory in various warehouses with MAS200 software and resolving discrepancies. Responding to IT questions and problems; evaluating and scheduling a third party contractor for higher-level issues. Training, developing, and mentoring incoming new hires. Inventory Control – - Achieved ongoing 99+% inventory accuracy of approximately $5 million in raw and finished goods. - Inventory management including reviewing all shipping and receiving for two warehouses, five manufacturing plants, four fulfillment centers, and assorted vendors. - Identified and implemented protocols and best practices that reduced shrinkage and improved efficiency and accuracy of product inventory, while drastically reducing variance ratios. - Reduced vendor non-compliance fees by 18% year over year through communication, research, and follow-up. - Directed third-party warehouses on customer requirements for BOLs, UPCs, and labeling standards. - Served as vendor liaison, expediting special fulfilment needs, vendor labeling and shipping requirements, and related information; obtained and provided properly formatted artwork to support graphics requirements. - Issue resolution including customer, vendor, and carrier related discrepancies. - MAS 200 general ledger setup and maintenance of items and products. - Monthly and annual inventory reconciliation, including proper general ledger coding. - Order entry: inputting sales and purchase orders, review and verification, invoicing, and coordinating delivery. - Proactively investigated billable issues, managed conflicts, and determined appropriate resolution for all parties. Office Management – - Directed and managed office administration staff through effective communication, training, and mentoring. - Responsible for cross training and covering multiple operations roles. - Participated in hiring committee decisions, worked with hiring agencies, approved time sheets, and evaluated proposed vendors. - Managed all aspects of office operations. - Led closure and relocation of Concord office, including inventory, IT routing, shredding service, and final disposition of all items. - Decreased office expenditures by implementing needed controls on stock/supplies, researching alternatives, and standardizing ordering procedures. - Obtained Tenant Improvement quotes; primary contact for property management and related services. - Functioned as primary contact to customers and ensured a consistently positive customer experience, providing information and guidance, and handling all elevated grievance calls. - Provided monthly customer service reports with thoughtful data analytics. - Facilitated new product launches with proofreading, product sampling, and inventory related needs. Information Technology – - Performed IT first responder duties and reduced IT budget requirements by over $19,500 a year. - Purchased and setup PC systems, hardware, and software. - Coordinated company-wide networking and troubleshooting. Benefits Administration – - Administered employee benefits and renewals, handling employee benefits questions and issues. - Assembled job descriptions, evaluation criteria, and handled new hire / termination documents. - Head of the company Safety Committee; responsible for emergency response procedures. Benefits Administration – - Administered employee benefits and renewals, handling employee benefits questions and issues. - Assembled job descriptions, evaluation criteria, and handled new hire / termination documents. - Head of the company Safety Committee; responsible for emergency response procedures.