Rita Baghdasarian: Account Support Representative in Glendale, CA

Work closely with the Account Executive to ensure that systems are setup properly to best meet the needs of customers. This includes working directly with the customer to better understand their requirements, and applying that need internally within our organization. Provide quotes to customers that may require technical research with manufacturers and vendors to ensure compatibility. Take inbound sale calls from established customers and assist with order processing, tracking, sourcing and reporting. Process orders through either OpsTRACK or Trend, including the batching orders placed through OpsTRACK by either customers or sales reps. Manage open order reports and re-sources products if available through other distributors. Process return requests. Manage and monitor manufacturer special pricing programs for updates, accuracy and application. Aide in the training and mentoring of any assigned Customer Support Representatives.

Procure hardware and software. Expedited open purchase orders and resolved shipment discrepancies. Established desktop procedures related to procuring equipment and support. Prepared spend analysis pertaining to $20M of direct and indirect spend. Achieved hard savings and cost avoidances exceeding $2M annually. Liaison between vendors and end users. Managed procurement queues. Developed and managed all aspects of bidding processes (RFQ) for new systems and professional services. Created monthly spend reports to various departments within company. Interfaced extensively with desktop analysts to provide immediate support on pressing technical issues. Work closely with Accounts Receivable and Accounts Payable. Negotiate orders with suppliers, schedule deliveries, and provide advice to ensure receipt of quality goods in accordance with schedule and requirements. Create and maintain Procurement Operations Manual and set forth global procedures. Assumed instrumental role in deployment of ne

Installing various software onto client's PC, setting up clients with Blackberries, Re-imaging laptops and desktops. Setting up clients with Printers, scanners, etc. Installing memory, video cards, hard drive, CD Rom into clients' PC. Handle all of UMG-UCP disposals such has filling out Retirement forms which were sent to Finance for approvals as well as taking the asset out of our books, wiping the systems, moving the hardware into one location for pickup. Receivables (Procurement): Receive all Hardware for UMG-IT. Update FileMaker Pro once items are received as well as asset tagging items over 1k, filling out FARR for each asset over 1k. Opening Help desk tickets for installation of items. As well as returning incorrect ordered items (RMA's) when needed

Prepared all correspondence, arranged travel, scheduled meetings and prepared expense reports. Prepared presentations and orientations for UMG executives and vendors working with UMG. Handled all billing and account receivable requests for UMG IT. Receivables (Procurement): Receive all Hardware for UMG-IT. Update FileMaker Pro once items are received as well as asset tagging items over 1k, filling out FARR for each asset over 1k. Opening Help desk tickets for installation of items. As well as returning incorrect ordered items (RMA's) when needed. Desktop Support: Installing various software onto client's PC, setting up clients with Blackberry, Re-imaging laptops and desktops. Setting up clients with Printers, scanners, etc. Handle all of UMG-UCP disposals such has filling out Retirement forms which were sent to Finance for approvals as well as taking the asset out of our books, wiping the systems, moving the hardware into one location for pickup.

Created and managed up to 400 artist accommodation and international affiliate accounts. Modified policies related to the artist accommodation and international affiliate accounts that will ensure the security of UMVD with regard to the company’a receivables. Enforced company polices and procedures that will ensure proper processing of customer and associated label orders. Reviewed and released customer orders within authority level. Reconciled and researched open items on customer accounts. Collected past due balances in an effort to keep regions below 10% past due. Established and maintained customer relationships through ongoing correspondence regarding account status and history. Generated monthly customer past due anaylsis, quarterly sales reports, monthly total receivables reports, etc. Handled all billing and account receivable and payable requests. Handled all of SVP personal projects such picked up coffee and lunch, dropped off and picked up dry cleaning, and provided other pe

Worked directly with our vendors, prepared and processed expense reports for west coast office, prepared correspondence, scheduled meetings, prepared presentations and orientations. Prepared and renewed contracts. Ordered office supplies and provided general support to the office staff. Handled all billing and account receivable requests. Supervised three admin employees.