Log InSign Up

Ryan Hetzer: Customer Support/Installation Supervisor in Rancho Cucamonga , CA

Ryan Hetzer

Profile avatar
Customer Support/Installation Supervisor
Rancho Cucamonga | United States
Skills

No information

Interests
World change
Industries
Fashion
Lifestyle
HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies
Summary
Activity
Projects

No information

Work experience
Image OnPoint Innovative Learning Environments

OnPoint Innovative Learning Environments

Customer Support/Installation Supervisor | 08/2015 - Current

Manage customer support team - Increases renewal rate of support contracts by creating positive relationships with principals, teachers and district employees - Leads and directs support team to increase efficiency and productivity by assigning team members based on specific strengths matched up to customer requirements and preferences - Streamlines reporting by creating monthly analyses of support activity including current and resolved issues to highlight successes to customers thereby highlighting company value to customers Manage installations - Equips each team member with tools and knowledge to successfully complete projects eliminating costly time delays - Completes quality controls for all products once on site and upon completion of each installation assuring customer satisfaction - Manages all team members during projects ensuring focus and proper allocation of company resources - Conducts pre and post project meetings that allow for review and further learning
Image Capital Group

Capital Group

Shareholder Services | 01/2015 - 08/2015

Initial Support Line - Assisted investors and financial advisors with policies, state and federal regulations, and procedures - Facilitated completion of transactions with investors and financial advisers on customer accounts - Helped prevent unauthorized access and fraud using company-wide security features Web Help Line - Troubleshot I.T. and web related issues for fellow teammates - Assisted customers with web direction, password resets, and other online functions
Image Sevenly

Sevenly

Customer Service and Warehouse Management | 10/2013 - 01/2015

Customer Service - Helped Sevenly spread knowledge of social injustice, advanced giving, and worked towards world change - Assisted customers with any comments, questions, concerns, or issues with their orders via phone and live chat - Helped to develop a great and supportive experience for customers Warehouse Manager - Instrumental in creating and utilizing processes including shipping, receiving, and inventory control specific to Sevenly's unique needs - Managed and helped to process all orders - Inventory and data management - Partnered with marketing department on promoting slower moving products - Trained and utilized strengths of new as well as current employees - Maintained an organized and efficient warehouse environment - Maintained open communication with purchasing department to ensure all products were received into warehouse properly to maintain correct inventory - Engaged in daily quality control
Education history

No information

Connections
Companies (0)

No information

1501 Lincoln Blvd.#1014 Venice, CA. 90291