Sally Hosseini: in Laguna Beach, CA
Sally Hosseini
Laguna Beach | United States
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Summary
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Work experience
Mac House Calls
Office Manager / Customer Service Specialist | 09/2007 - 12/2015
• Responsible for all customer inquiries, calls, emails, and support tickets.
• Ensure our clients are happy with our service and our accounts are maintained up to date on a regular basis.
• Responsible for managing a computer consulting office, and dispatching technician on a daily basis to customer sites for on-site Mac OSX technical support, and securing new business.
• Responsible for all accounting services for Mac House Calls, including accounts receivables, accounts payable(s), payroll and year end tax preparations using QuickBooks software.
• Responsible for hiring new technicians, and managing their daily schedules with our client’s needs.
• Work directly with our managed services clientele to ensure all computers & software programs are properly maintained and each client is satisfied with our service.
• Monitor the company’s production schedule performance, define variances and take corrective action.
• Create & maintain service contracts for key customers, and ensure proper pricing for each account.
• Manage company’s inventory database, for hardware products and key licensing information.
Education history
California State University
Bachelor's of Science Degree | 1993 - 1996
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