Sam Burner: in Seattle, WA

• Work with Manufacturing and Product Development teams to ensure quality in diverse product line • Implement performance validation test plans of pre-production products • Visit manufacturing site to troubleshoot issues on the production line • Track and report field issues seen in existing products • Perform root cause analyses to determine severity of and solutions to issues seen by customers.

• Further developed groundwork for quality assurance system with non-conformance diagnosis records, First Article Inspections, and periodic defect reports. • Assisted in new product development by carrying out, recording, and reporting the results of pilot production sample testing. • Performed exploratory research into the current and future regulatory needs of the company and created comprehensive CE Technical Files for each product. • Managed inventory of returned products, quality assurance samples, and surplus components. • Independently ran product exhibitions at trade shows.

• Diagnosed returned products through cosmetic inspection, use-case simulation, and disassembly/component inspection. • Conducted First Article Inspections (FAI) on existing products. • Worked with Senior Manufacturing Engineer and Director of Manufacture to develop FAI protocols for new products. • Created protocol for recording returned products and their diagnoses with a cloud-based system in order to efficiently communicate with Brooklyn headquarters. • Trusted with special projects including material research, sourcing, and exhibiting products at trade shows.

• Assisted customers in finding the best gear for their favorite activities. • Assisted in keeping track of inventory, stocking shelves, and setting up seasonal displays. • Had the opportunity to interact with and learn from dozens of members from Bellingham's vibrant outdoor community. • Learned the function and brand differentiation of hundreds of pieces of gear.

• Assisted the Business Process Analysis (BPA) team in verifying that important documentation is stored and updated correctly. • Participated in process analysis exercises intended to find the most efficient and lean order of operations in each function of the company. • Acted as recorder for meetings with each department of the company to understand their needs and essential functions. • Received Six Sigma training from a certified Black Belt.