Shane Koenig: in Menifee, CA

- Performed Salesforce Administrator Duties at a business with over 100+ users - Knowledge of administration tasks including creating profiles, roles, users, page layouts, email services, approvals, workflows, reports, dashboards, tasks and events. - Experience designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements - Building Salesforce Dashboards/Reports to properly track Sales cycle/revenue - Train/Update Sales team on new features and processes to ensure proper use of all Salesforce tools - Develop and maintain Salesforce training materials - Manage Salesforce to ensure clean and accurate data - Manage DocuSign for Salesforce (Including: building/maintaining contract templates, manage users permissions, update branding, etc.) - Trained and managed a team of 10 employees to complete sales operations projects

- Continuation of the duties in my previous role - Prospecting and upselling audience targeting and digital ad placement opportunities.

- Part of the Bizrate Insights division, the industry-leading suite of customer listening & website ratings tools for online retailers. - Identifying, qualifying, and acquiring new online retailers to participate in the consumer insights program. - Providing step-by-step support to ecommerce managers, directors, etc. on the implementation, understanding and reporting of the Bizrate consumer insights program. - Strength in gaining insights from analytics to help drive marketing strategies for ecommerce companies - Managing and developing account relationships, securing renewals and up-sells for clients who purchase paid services - Head the division’s retention efforts of a wide range of ecommerce websites, including many IR top 1000 merchants. - Communicating with online retailers to understand their goals and needs, and work with internal product teams to shape new tools to meet those needs. - Assisting the Bizrate Operations team with survey software and reporting systems and helping push tasks into production. - Managing the Bizrate Insights Blog, Twitter and Facebook account. - Implemented and managed the Google Analytics account for BizrateInsights.com - Managed the Bizrate Insights Magento app