Shaun Marti: in Lake Stevens, WA

Assisted the CEO and visionary in developing core cross-functional business strategies to exceed customer satisfaction while achieving maximum returns. Maximized profitability of freight shipments from warehouses in Indonesia by developing an advantageous international sourcing and logistics strategy to fulfill customer expectations

Crafted and implemented viable cross functional supply chain strategies in real time to create a cohesive strategy Analytically employed data driven strategies to exceed customer expectations and generate a 13.8% ROI Worked cross-functionally in collaboration with department heads of Purchasing, Operations and Sales to fulfill overarching business objectives

Vietnam Appointed to oversee customer service levels and manage multifaceted team of employees in private industry o Contributed to well over 300% growth in customer acquisition and growth during tenure Received, analyzed and relayed customer feedback to routinely lead cross-functional teams internally Hosted weekly meetings with team to implement holistic strategies elevating refinement in customer experience Conducted quality control by applying an empathetic approach when monitoring employee performance and communicating constructive feedback ensuring employee morale and maintaining high service levels

Vietnam Created an e-commerce company from scratch selling women's handbags made in Vietnam to consumers in North America through a personally created, maintained and owned web domain Employed cross-functional skills such as web building, design, SEO, digital and strategic marketing, customer service, logistics, inventory management and other administrative skills to drive profitable growth SKILLS & EXPERIENCES Skills: Customer Success & Relationship Management, advanced emotional intelligence, SQL, high degree of technical aptitude, effective cross-functional communication, adaptive resolve, workforce management Experiences: Eagle Scout Rank, four years of international work, three years remote work, MSc completion