Stephanie Correia: Social Media Supervisor in Santa Ana, CA

Handles all social media channels such as Twitter, Instagram, and Facebook representing the Whole Foods Market brand Use of social media platforms such as Chatter, Spredfast, Brandify, Vantiv, Spinternet, IX-one and Salesforce Senior role handling escalated interactions and supervising 36 employees

Freelance for multiple start-up companies managing their social media platforms (I.e Instagram, Facebook, and twitter) Lead social media editorial calendar, including writing and posting. Content creation, managing facebook and Instagram paid ads, and managing all Influencer Marketing Partnerships with multiple product vendors Researches and attends multiple media events and expos Pre-schedules self created content in platforms such as Later and Hootsuite Views and measures Social Media Analytics Assists with Marketing budgets Basic graphic design knowledge through Canva and other photo editing apps

•Organized the Visa credit card products and services •Assists with the opening and closure account process •Processes multiple debit and credit card reports through client workstation and client central •Processes certificates, levys, and deceased accounts •Acts as a frontline in Membership services answering phone calls regarding multiple account inquiries •Created product and services comparison charts and spreadsheets

• Develop, grow, and lead online communities • Work closely with the operational and technical teams to stay current on rapidly changing messaging and related content • Create and manage promotions and social media ad/article campaigns • Manage multiple ad campaigns on Facebook, Instagram and LinkedIn • Carry out A/B testing of various social media campaigns and related images and content • Report on the efficacy of various campaigns • Identify and develop relationships with key influencers • Help the teams with trade shows and open house type events • Create, curate, and manage all published content • Develop and manage a regular publishing schedule • Work with the SEO team to maximize traffic • Work with Subnational, Gluon and Luminas teams in creating content and developing various marketing strategies

• Utilize multiple systems, including FDR, Episys, Records On-Line, and Microsoft Office Suite, and critical applications necessary to properly maintain Member accounts. • Train team members in reporting procedures and company-wide systems. • Assist Members and team members with account-related inquiries and/or issues and recommend alternatives. • Maintain confidentiality and security of credit union and Member information. • Perform daily system file maintenance required to ensure proper Member account postings as well as more common account file maintenance including, but not limited to, exception reports, miscellaneous reports, balance transfers, 545 Queue, and account changes • Working knowledge of Visa Regulations, Federal Regulations E and Z, and Standard Operating Procedures to ensure compliance. • Streamlined department and credit union operations by automating Internet trouble memos and initiating the rollout of Springboard Credit Card System. • Research, reconcile and resol

• Processes Member transactions and provides product and service information. • Creates new shares, processes disputes and other Member related inquiries. • Understanding of credit union savings and loan products and services. • Researches, identifies and corrects Member account problems.

Worked in a fast paced environment providing customer service to credit card holders. Researched and processed disputes, fraud claims and other credit related inquiries. Facilitated communications between buyers and customers of the company. Instructed and educated customers/employees on various company policies and procedures. Acted as an initial point of contact between customers/employees and various other departments of service. Hands on work with customer/employee accounts including interpreting statements. Managed employee/customer accounts.