Suzanne Dries: in Seattle, WA
Suzanne Dries
Seattle | United States
Skills
No information
Interests
Cycling
Skiing
Management training
educating others
coordinating events; social events
social media marketing
watching cycling trends both soft and hard-goods
international/domestic business trends and leaders
traveling
Hiking
walking and playing with my dog
And many other outdoor activities
Industries
Bike
Lifestyle
Outdoor
Snow
Summary
Activity
Projects
No information
Work experience
Accell NA
Training Coordinator | 01/2015 - 08/2015
Retail Training Coordinator – Accell NA, Kent WA 02/2015 to 08/2015
•Supported a new initiative of on-line training for dealers
Identified key growth training opportunities for the through on-site clinics and demos
•Leveraged knowledge of customers, and market trends to successfully market brands
•Created check-out/tracking system for demos and maintained fleet
•Coordinated with other departments, dealers for support and on-time demo/training venues and clinics
Accell NA (Formerly Raleigh America)
Warranty Service Manager | 08/2008 - 02/2015
Warranty Service Manager – Accell NA, Kent WA 08/2008 to 02/2015
•Order entry for sample and development orders and tracking with tight communication with trading partners abroad
•Worked closely with logistics to ensure correct overseas shipping/receiving polices were met
•Communicated with Asian factories of product issues via email and phone to deem as warranty
•Managed, developed, implemented and monitored programs to maximize customer satisfaction; experience of resolving escalated issues, disruptions and claims
Forecast reports to maintain inventory on future warranty needs
•Provided a high level of product and leadership support to customer service representatives and customers
•Worked effectively with Marketing, Product and Sales teams to develop and improve product.
•Continually worked with E-Commerce team to ensure website is up to date and provide provided constructive feedback from consumers and dealers
GI Joes
Sport Services Distrcit Tech Manager | 07/2001 - 08/2008
•Customer Service and Leadership
•Created events, event planning and promotions as well as shop orders and budgeting.
• Supply technical expertise (bicycle, ski), team training and employee motivation.
• Assist Store Managers in hiring, reviews and understanding the technical issues of running the shop.
Ferguson Management Company
Wildland Firefighter/EMT - Crew Boss | 04/1996 - 10/2001
Responsible for the safety of a crew of 19 firefighters and fire suppression.
•Achieved respect and trust among crewmembers and other suppression crews.
•Worked and communicated professionally with Government officials.
•Developed confident decision making under stressful conditions.
•Tactfully and professional dealt with distressed public in a hazardous and chaotic environment.
GI Joes
Sport Services Tech | 01/1998 - 01/2001
•Customer Service
•Retail Sales
•Inventory Management
•Service bikes and skis in a timely manner and consider those that are priority.
•Maintain ski rental fleet and testing.
•Experience with Grindrite and Wintersteiger machines.
Education history
Oregon State University
BA - Political Science | 1991 - 1994
Portland Community College
AAS Fire Protection Technology | 1995 - 1997
Connections
Companies (0)
No information