Taylor Karandos: Technical Account Manager in Costa Mesa, CA

• Act as the primary point of contact for all customer service related issues for 50 accounts on average • Track and report key metrics based on customer contract and conduct web based training sessions for new contacts • Schedule and run regular calls and onsite meetings with accounts to report progress on established goals, gather additional requirements and strengthen the partnership • Work closely with the Sales, Production Management and Development teams to facilitate customer contract renewals, identify up sell opportunities, define the product roadmap, and troubleshoot and resolve high priority customer issues • Create and maintain customer facing documentation with an eye towards improving our customer's ability to self serve