Tiffany Rowell: Dedicated Account Supervisor/Driver Manager in , GA

Supervise driver performance to include disciplinary actions. Set up and develop new account for Niagara Miami. Additional Roles: • Addresses issues and disputes on behalf of drivers. • Ensures all fleet maintenance programs are current on tractors and trailers. • Maximizes revenue per tractor through appropriate equipment utilization. • Documents and communicates all service relate issues within house team and upper management. • Plans loads based on driver availability and HOS. • Coordinates with drivers all physicals, random drug screens, and CDL renewal deadlines based on Safety Department tracking and correspondence. • Submit all payment adjustments regarding drivers pay to payroll department.

Route all fineable collect shipments (Home Depot RDC's, Wal-Mart, Tru-Value, Do-It-Best, and Tractor Supply) through vendor specific transportation management systems, all Fed-Ex and UPS shipments. Perform Office Management related tasks to include supervise office clerks, provided customer service in person and via pzhone, establish and maintain filing systems, create and implement SOPs for office efficiency, enter and correct employee time punches fir 35-70 employees through ADP. • Planed all flatbed shipments in the southeast region maximizing weight and cube of trailer. • Traffic all orders within the facility, including monitoring status of orders daily, preparing and running daily, weekly and monthly reports. • Managed timing of deliveries and outbound loading schedules. • Coordinated ocean and OTR freight of goods. • Evaluated and suggested alternative freight vendors. • Synchronized the timing and priority of transportation processes with outside vendors. • Liaison and communicated with receiving, warehouse, inventory, customer service and finance on all transportation issues. • Negotiated and reduced freight rates. • Monitored, reported, and approve all traffic invoices. • Processed job memos and assign job numbers. • Prepared outbound freight documentation for all shipment types. • Trouble-shoot issues with loads upon delivery to customers. • Execute Human Resource related tasks to include payroll, employee newsletter, and employee of the month program. • Organized safety training for DOT and OSHA compliance.

Additional Roles: As Coordinator for the Basic Law Enforcement Certification Program, ensured new participants met requirements for admission into program, submitted grades for current participants and issued certificates upon completion of the program. • As an Event Coordinator for the Armstrong Center, provided superior customer service with prospective clients, negotiated contracts for services, and designed and coordinated event set up plans per clients' requirements and specifications for large- and small-scale events.