Tim Bukoski:
Tim Bukoski
United States
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Summary
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Work experience
Providence Health and Services
Senior Experience Designer | 05/2016 - 08/2017
Improving physician and patient experiences over the entire user journey by applying user centered design best practices. Spearheaded telehealth hardware research and design, set design deliverables and coordinated external resources; key contributor to CX strategy and IA for www.swedishexpresscare.org; lead member on innovation team increasing the effectiveness of internal innovation management.
Verizon
Innovation Consultant, Design Thinking and Customer Experience | 06/2015 - 04/2016
Key member of new design team leading user-centered design to improve customer experiences. Led initiatives to identify new products and define the omni-channel, end-to-end customer journey. Capitalized on user-centered design to improve customer loyalty strategies and explore potential new markets. Defined core problems and applied holistic design thinking to develop user scenarios, strategies and value-added solutions for omni-channel products and experiences.
Alliance Bernstein
UX Architect - Freelance Design Consultant | 12/2014 - 06/2015
Lead designer for next generation enterprise web application for Alliance Bernstein. Determined design strategy with senior managers for research and design activities. Spearheaded redesigning the UX and IA through user-centered design, contextual interviews and iterative wireframes. Led research across global offices; coordinated with developers and visual designers. Keynote speaker at Global Innovation Network; demonstrating benefits of holistic design thinking to identify core problems and mitigate development risks.
Energizer Personal Care
Senior Product Designer | 06/2011 - 11/2014
Lead designer for innovative, highly rated products targeting unmet user needs. Developed strategies and solutions early upstream by capitalizing on user research, contextual and 1:1 interviews, and human factors insights. Introduced a whole journey strategy to deliver concepts for marketing consideration to expand product portfolio by identifying opportunities uncovered through. Led all design activities, developed relationship with new technology partners and facilitated meetings.
Rising Edge Solutions/Venture Fidelis
Principal and Innovation Consultant | 01/2009 - 03/2010
Delivered innovation strategies and design solutions that improved client profits, increased market visibility, and reduced development costs. Coordinated project execution with clients, leading design activities including research, iterative conceptualization, strategy development.
DCI International
Lead Product Designer | 06/2006 - 11/2008
Established first in-house design department as part of turnaround strategy; delivered designs for medical equipment that increased revenue 25% and were first-ever products requested by European distributors. Developed product roadmap strategy with senior executives; established relationships for field research, prototype evaluation and testing, and design refinement. Awarded 3 US Patents for new corporate design language.
Education history
Rochester Institute of Technology
BFA | 1993 - 1995
Staaliche Akademie Der Bildenden Kunste Stuttgart
N/A | 2000 - 2000
The Wharton School
N/A | 2000 - 2000
University of the Arts
Master in Design | 1999 - 2000
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