Topher Ciufo: Sales Coordinator in Bend, Oregon

• Manage and process customization orders for over 60 key accounts and 7 rep groups within the outdoor, coffee, and sporting goods channels. • Provide logistical support by collaborating with the warehouse to allocate, track, and close orders. • Collect and analyze key metrics to provide data-driven insights to our team using Oracle Business Intelligence (OBI). • Excellent sales track record with a high lead-to-order conversion of 41.2%. • Extended cross functional support to marketing team by assisting with events as big as Austin City Limits. Successfully managed 25 orders and over 6,000 units for the SWEAT Tour. (Hydro Flask was the head sponsor of the tour) • Offer exceptional customer service throughout the order process for accounts.

• Guided and educated customers about Burton, Analog, and Anon product lines, providing specific details about which products would best suit their needs. • Provide white glove customer service while answering inquiries about products, online orders, warranty, and technical support to Burton consumers. • Serve as the customer's primary point of contact - own customer issues, from start to finish.

• Provided customers with accurate product information. • Tasked with management responsibilities for the Headquarters Flagship Store. • Process customer transactions in an accurate and timely manner. • Consistently met and exceeded weekly and monthly sales goals.