Vanessa Feldman: Conflict-Resolution & HR Specialist in San Diego, CA
Vanessa Feldman
Conflict-Resolution & HR Specialist
San Diego | United States
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Work experience
Consultant / Freelance
Conflict-Resolution & HR Specialist | 08/2013 - Current
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of departmental, divisional/regional services
• Counsel and advise staff on personnel and work-related issues including providing guidance and direction to management team and employees on human resource related topics
• Collaborate with management and HQ to develop, manage and implement HR policies and process
• Facilitate staff development and training processes and procedures
• Communicate and ensure compliance and consistency with company practices and policies and compliance with all employment-related laws
• Effectively interface with all levels of the organization to coordinate and oversee office management activities
Banana Republic / Gap Inc.
Customer Experience Manager | 11/2006 - 07/2013
• Assessed the effectiveness of the Center of Excellence Leadership Team and staff by providing the appropriate level of performance feedback
• Planned, managed, and implemented all growth initiatives with appropriate corporate business partners (strategy, merchandising, visual, planning and distribution)
• Coordinated, facilitated and assisted in all training activities within the facility (i.e. safety compliance, orientation programs, job knowledge, and leadership performances)
• Was responsible for all recruiting/hiring and maintaining “top talent”
• Developed and implemented employee incentives and reward programs. Handled all employee relations matters, complaints, including conducting investigations and complaint resolution
• Provided guidance and support to divisional/regional personnel in all areas of human resource administration including benefits, workers compensation, and reports ensuring administrative tasks were completed by deadlines
• Aided and advised department managers to ensure compliance with state and federal employment law and application of Gap policies and practices
• Served as the senior management training coordinator for the 10-store SD district; ensured all store managers were certified in the Brand Ambassador Culture
Zogob Real Estate
District Manager | 04/2003 - 04/2010
• Oversaw all aspects of hotel division including profitability, guest service, product quality, risk management, maintenance, food and beverage, room operations, sales and marketing, accounting, human resources, and engineering
• Was responsible for guidance to all employees to insure consistent adherence to HR policies, procedures, and practices.
• Was responsible for pro-active employee relations, communication support, and internal management consultation as they relate to the Human Resource function
• Recruited, hired, trained, and motivated qualified senior management to represent and communicate the brand to our staff and clients
• Developed a detailed annual operating budget along with management team to ensure the achievement of revenues and profits
• Developed a method for weekly forecasting/planning of operating, staffing and cost expenditures in line with forecasted sales and costs
• Developed annual sales and marketing plan with Director of Sales and Marketing.
• Achieved financial success through improvement of measurable statistics that positively impacted the property performance
Education history
International Academy of Technology and Design
Bachelor of Arts (BA) | 1997 - 1999
San Diego Mesa College
| 1992 - 1994
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