Victoria Mariscal: Director of Operations

• Designed Marketing strategies to promote and project sales based on social media advertising and postings. • Created SOP's for the Company's operations programs including on-boarding and training materials, and performance management systems. o Served as Product Manager, supervising the launch and growth of At-Home super gels, identifying customer and logistical pinpoints and problem solving to increase productivity and reduce costs • Promoted two location managers and elevated internal staff to structure accountability of each unit location. • Executed company layoffs in a fair and subjective manner, pivoting staffing needs to align with new COVID-19 business model. • Developed SOP's for the fulfillment center to support efficient order turnaround and quality assurance. • Developed a pay by performance structure to create clarity and consistency for performance reviews

• Managed a 400-member staff across 16 restaurant units with $20M in average sales • Spearheaded the GO Elevation Program to coach employees on and prepare new multiunit managers for management courses. • Selected by company leadership to travel and the support leadership development of 5 new managers in the Colorado region for 3 months. • Execute and support new store openings regionally ensuring company trainings and standards were being met and implemented. • Uphold diversity and inclusion by participating in monthly "lean-in circle" discussions on devising strategies to diversify teams and support underrepresented groups. Ensure safety by investigating and following-up on hostile work environment cases. • Developed and trained cross regionally on recruiting best practices to identify talent and strengthen area pipeline