Victoria Moran: Customer Success Manager in San Diego, CA

Be an indispensable bridge of communication between Fortune 500 companies and wireless carriers. Help to modernize the way they manage mobility by answering client requests to adjust plans, purchase devices and train them to use our mobility management platform. Discover inefficiency’s by monitoring client usage and making appropriate adjustments to ensure the customer does not incur additional costs. Be attentive and answer client requests within specified time frame per our service agreement. Optimize client invoices by calculating average usage and adapting plan accordingly.

Acting as a well rounded and knowledgeable representative capable of guiding each new client from the initiation of their website through the point it is taken live. This process begins with an On-Boarding conversation that walks each client step by step through every aspect of their website. Informing them on what content was added or carried over from a previous website, educating them on each item and its importance and showing them how to use the client admin in order for them to make adjustments themselves. Also, being an available resource to field any calls and asset clients with website content adjustments/additions including changing images, editing copy, creating banners and adapting the website to reflect a new look and feel.

Work as a facilitator between the web developers and the customer to help maintain an organized and focused approach to creating a dynamic e-commerce website. Initiate proper communication by setting up conversations and training sessions between the developer and customer. Overseeing and fulfilling requests from customers including billing issues, creative concerns and project deadlines. Provide professional consultation with customers to help increase proper user experience as well as improve visual impact. Coordinate with multiple departments in order to guarantee a smooth transition from development to taking a website live.