William Woodhull: Event Services Supervisor in Denver, CO
William Woodhull
Event Services Supervisor
Denver | United States
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Summary
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Projects
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Work experience
Hyatt Regency Denver Convention Center
Event Services Supervisor | 12/2018 - Current
? Responsible for the successful coordination of the client, a/v team, external set-up teams, culinary department and Hyatt service staff.
? Propose additional product and services to client leading up to and during event to create upsell opportunities while increasing value and satisfaction.
? Provide excellent client services for small and large events ranging from $1,000 meetings to $200,000 galas, totaling $3.5-4 million per year.
? Interpret event orders to develop a successful plan for staffing, room set, and transition of stations to ensure a smooth and enjoyable event for up to 1,800 persons.
? Manage up to 100 Hyatt service staff and ensure they are informed of event details, enabling them to provide a valuable experience to all event attendees.
? Track and total all products and services on the day and deliver final bill to client.
Hyatt Regency Denver Convention Center
Bartender/Server | 06/2017 - 12/2018
? High volume food and beverage service in an upscale, rooftop style cocktail lounge.
? Frequent stop for business meetings and networking hours hosted by companies.
? Provide excellent guest satisfaction with utmost professionalism, attentiveness and efficient service.
? Frequently exceeded $2,000 in sales/80+ guests per shift.
? Maintained relationships with repeat guests and developed a report with the head of private events.
? With consistent high sales and confident leadership I was targeted with the offer of a move into a management role.
Rice Bistro and Sushi
Assistant Manager | 02/2015 - 06/2017
? Oversee daily operations both front and back of house.
? Initiate, develop and maintain relationships with frequent guests, catering clients and our suppliers as to ensure business growth in a competitive Denver-metro market.
? Scheduling manager of 35+ employees; use observation of performance and schedule accordingly.
? Assist in the inventory of food, wine and spirits along with menu design, promotions and new initiatives
? Developed a training program for all FOH positions with detailed resources, tests and checklists
Rice Bistro and Sushi
Bartender/Server | 12/2013 - 02/2015
? Responsible for the guidance of guests through an enjoyable dining experience with strong menu knowledge, mastery of our extensive beer, wine and spirits offerings and keen observation skills.
? Frequently exceeded $1,200 in sales/30+guests per shift.
? Developed strong relationships with coworkers and guests to contribute to a positive restaurant environment and eventually an offer to join the management team.
Lifestyles Catering
Captain | 10/2012 - 02/2014
? On site manager for weddings, corporate events, graduation parties and other private events while conducting events at various locations in the Colorado front range.
? Responsible for the effective communication of the clients' expectations to our staff to enable a successful and error free event.
? Manage the needs and meet special requests of 200+ event attendees.
? Maintain close contact with client throughout event, provide any additional products or services and deliver a final comprehensive bill
YMCA of Grand Rapids
Gym Supervisor | 01/2006 - 08/2010
? Oversee and coordinate weekend activities for youth sports leagues
? Open facility, ensure it is prepared for scheduled activities, maintain safe and clean environment throughout the day and maintain proper event timeline
? Schedule employees and aid in the ongoing training and performance of them; fill in for their duties when absent
Education history
Western Michigan University, Haworth College of Business
Bachelor of Business Administration
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