Aaron Nassar: Terminal Manager in Fontana, CA

• Manage day to day operations of 186,000 sq ft hub • Supervise all activities of terminal management and support departments • Ensure that the facility and operations are compliant with applicable safety and OSHA requirements • Manage independent contracts through enforcement of the contract • Work with HR and the administration team to create addendums to the contract • Ensure that contracted drivers are meeting all customer requirements • Create daily route plans based on volume and driver availability • Continuous customer interaction in order to achieve the highest level of customer service • Manage the company’s OSD by investigating all issues, identifying the causes of the issues and then creating and implementing an action plan to resolve those issues • Accountable for obtaining company set goals for all of operations • Interpret internal and external business issues and adapt work priorities within operations

• Supervise team of 5 in La Mirada and team of 4 in Hayward, CA • Train supervised staff in computer software, company policies, Microsoft Excel and procedures • Manage, maintain and restructure internal OSD policy, tracking and spreadsheet • Create analytical reports to track company performance and customer service metrics for daily, weekly and monthly use • Create and implement Standard Operating Procedures • Create and maintain analytical reports for the managerial bonus program • Manage claims against the company including researching claims for denials and informing Accounts Payable of any claims that need to be paid • Collaborate with Operations and Administration to solve any issues and report the outcome and resolutions to upper management • Assist Operations team in locating and reconciling missing cartons • Manage the contracted driver settlement deduction program • Manage payroll and meal violations

• Manager, responsible for daily operations to include computer software and training • Cash handling and bank deposits weekly in amounts up to $10,000 • Maintain relationship with 6 product vendors on a weekly basis • Sustain accurate Accounts Payable and Receivable • Collaborate with product vendors and provide training for employees and clients • Generate weekly schedule for 5 front desk employees and 10 commission stylist • Resolve issues related to unsatisfied employee or customer needs maintain employee morale · Create and implement customer service training • Train staff in computer software, retail products and sales and protocols • Produce meeting agendas and conduct staff meetings • Create marketing alliances, host marketing events and maintaining alliance relationships • Assisted in opening additional salon by creating spreadsheets, schedules, policies, conducting interviews and purchasing hardware and software