Adam Rutledge: Director of Customer Success in Ladera Ranch, CA
Adam Rutledge
Director of Customer Success
Ladera Ranch | United States
Skills
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Interests
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Industries
Fashion
Lifestyle
Music
Outdoor
Streetwear
Surf
Summary
Activity
Projects
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Work experience
Revionics
Director of Customer Success | 01/2019 - Current
Revionics is a global SaaS provider of science-based pricing, promotion, space and competitive insight for innovative retailers.
Revionics helps retailers around the world gain a competitive edge by managing and optimizing their pricing, promotions, markdowns, and space. Created by retail experts, Revionics’ cloud-based SaaS solutions deliver amazing year-over-year ROI with an attractive total cost of ownership.
Technossus
Senior Client Partner | 06/2018 - 01/2019
• Strategic business partner for cross industry clients with responsibility for successful completion of consulting engagements and expanded account presence by leveraging full complement of solution offerings
• Retail industry vertical leader responsible for growing the retail account portfolio by articulating technology alternatives and value proposition to clients
• Member of the leadership team with additional responsibilities of business development quota, account margin, people development, and organizational operations
Boomerang Commerce
Principal Engagement Manager | 09/2017 - 06/2018
• Managed a portfolio of cross-industry retail and CPG accounts ensuring successful implementation and renewal of enterprise SaaS dynamic pricing solution including expanded service offerings and upsell opportunities
• Improved internal operations focused on implementation methodology, document repository and KPIs
• Partnered with Product Management to identify and prioritize key features and capabilities for the market
JustEnough Software Inc.
Vice President of Global Delivery | 04/2016 - 06/2017
• Led professional services and support organization across entire customer engagement lifecycle with improved operational metrics in support or implementing retail platform
• Designed and executed strategic organizational improvements including: career framework, performance management and matrixed people management structure
JustEnough Software Inc
Director of Strategic Consulting | 08/2015 - 03/2016
• Provided retail domain expertise for global client portfolio and internal cross functional teams (Professional Services, Product Management) to align and educate on industry trends
• Worked with clients and prospects to define solution roadmap and success criteria, ensuring logical sequencing of capabilities to achieve overall business objectives and maximize ROI
• Conducted post implementation audits to recommend additional modifications to solution configuration, business process, and change management
Capgemini US LLC
Senior Manager | 12/2011 - 08/2015
• Led international consulting team on multi-year transformational project implementing merchandise planning, location planning and space allocation capabilities
• Designed and executed advisory services for assortment planning fit / gap assessments across numerous clients providing recommendations on improvements for process, technology and integration
• Improved internal processes by developing standardized onboarding material, calibration templates and solution offering collateral for use across entire service line
SAS Institute
Senior Industry Consultant | 03/2008 - 11/2011
• Implemented Merchandise and Assortment planning capabilities at three (3) different clients focused on business process, KPI definition, solution configuration and change management
• Partnered with product management to transform Size / Pack Optimization solution into an enterprise wide, client facing solution; solution customer base grew from two (2) to ten (10)
IBM
Senior Consutlant | 08/2006 - 03/2008
• Project lead working with discount client to define future state business processes, solution configuration, reporting and change management for Merchandise Planning and Location Planning
• Led end-to-end software selection process including software capability definition, scoring and ranking
Payless ShoeSource
Retail Positions | 01/2001 - 08/2006
BUSINESS LEAD – JAPAN | PAYLESS SHOESOURCE | OCTOBER 2005 – AUGUST 2006
• Responsible for end-to-end merchandising activities including buying, merchandise planning, assortment planning and pricing for Japan market
• Led development of new technology platform with 3rd party consulting firm
ASSOCIATE BUYER – LATIN AMERICA & JAPAN | PAYLESS SHOESOURCE | JULY 2004 – OCTOBER 2005
• Responsible for definition of product assortment offerings for two international markets including product selection, purchase order management, OTB and gross margin
MERCHANDISE PLANNER – LATIN AMERICA | PAYLESS SHOESOURCE | JANUARY 2003 – JULY 2004
• Responsible for pre-season planning and in-season forecasting across four (4) regional markets including sales, inventory, receipts, gross margin, OTB, markdowns and price optimization
• Defined and executed in-market competitive pricing process and solution to ensure prices were set in line with market expectations and financial objectives
ASSORTMENT PLANNER | PAYLESS SHOESOURCE | NOVEMBER 2001 – JANUARY 2003
• Developed the product assortment offerings for store within a store concept across all categories with responsibility for sales and gross margin; acted as point of contact for partner organization
ALLOCATION ANALYST | PAYLESS SHOESOURCE | JANUARY 2001 – NOVEMBER 2001
• Responsible for distributing products to over 5,000 selling locations within North America
Education history
University of Kansas
Bachelor of Science | 1996 - 2000
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