Adeyinka Babajide: Technical Support Agent

• Provide first response technical support to customers. • Troubleshoot complex issues and escalate to the next level support • Create report based on work output • Learn new products continually

• Managed L1 technical support engineers delivering advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management. • Collaborated on cross-team and cross-product technical issues by working with SMEs, SEEs and Technical Advisors needed to resolve customer problems. • Collaborated with technical advisors and escalation managers when additional support is needed. • Managed critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

• Monitored network traffic and escalate any abnormality to the core engineering team • Monitored power availability at the Data center using the Emerson Graphics user interface • Tracked all escalations in the Data center and follow through till the point of resolution of faults • Carried out network troubleshooting at in-house client's location • Carried out configuration and testing of Microwave radios to be installed at client's location • Carried out configuration and testing of Cisco and Mikrotik routers to be installed at client's location Mini-Project • Successful installation of Jacarta Interseptor in the Data Center, to sense Temperature / humidity rise using the EMD (Environmental monitoring device) sensors.

NOC Engineer • Monitored environmental alarms and track power related faults on Network Operators Base Stations using Network management system (NMS) and Remote management system (RMS) such as Huawei IManager U2000, OWS, VNC, Central management system (CMS) • Captured and escalated power and environmental alarms to the field teams using a ticketing tool • Liaised with field teams to pre-empt and effect quick resolution of power faults on Network operators' base stations. • Tracked all escalations and follow through till the point of resolution of all faults • Generated hourly and daily reports on fault work logs TAE (Technical Audit Expert) • Carried out passive site audit at underperforming sites and perform a root cause analysis • Developed a problem management strategy to ensure permanent resolution of the root cause • Developed best practice to ensure high site optimization for Return of Investment (ROI)

• Performed maintenance on new and old IT system, E-mail, anti-spam and virus protection • Performed setting up of user account permissions and password • Performed monitoring of network usage and ensure that all IT equipment complies with industry standard • Performed installation of new hardware and software and assist in user training • Performed troubleshooting to diagnose and resolve problems (maintaining and repairing equipment or replace parts, debugging etc.) • Performed IT support and administration to all in-house staff

• Performed installation and configuration of computer hardware, software, systems, printers and scanners • Performed root cause analysis to determine computer incident or problem occurred • Investigated, diagnosed and solved computer software and hardware faults • Performed repairs on equipments and replaced parts • Performed system and performance tests • Performed supervision on installation of Tramigo Car trackers

• Performed as built verification checks on all safety and control system panel terminations • Performed cold and hot loop testing of all field instrumentation devices and fire and gas devices • Performed calibration on field instruments with the use of HART communicator • Performed functional loop verification checks on all instrumentation control devices • Participated in operational test procedures prior to pre-commissioning/commissioning of vendor packages with the original equipment manufacturers (OEM), such as hot oil system • Troubleshoot field instrumentation and control devices such as pressure, level flow and temperature transmitters • Troubleshoot and cleared safety interlocks on shutdown valves • Performed monthly maintenance servicing on all fire and gas devices • Performed daily preventive maintenance on field instrumentation devices as scheduled • Participated in commissioning and fine tuning of the control system (SCADA) • Participate in the Start-up process of the Central Processing Facility (GAS PLANT TRAIN.1)