Alex Lunsford: in LOS ANGELES, CA

Successfully led ecommerce customer support agents and developed techniques to the Zoe Lev ecommerce team for continuous improvement in the department's overall performance. ? Managed company's online platforms for ecommerce across multiple outlets such as BigCommerce, GoDaddy, and Etsy. Managed and updated account activities, including setting up new product listings and maintaining product and category pages. ? Supported CEO with reading and routing correspondence, drafting memos and documents, collecting and reviewing information, and initiating telecommunications. ? Delivered courteous and professional telephone coverage including screening calls, answering general inquiries, and taking informative messages.

Drove new customer acquisition by utilizing persuasive sales techniques on every call, resulting in a 21% increase in new customers. ? Consistently created tools which resulted in successful sales growth among team and assisted in the training of new employees through the instruction of relationship building, customer service skills and unique closing techniques. ? Researched current market conditions and remained knowledgeable about competitors.

? Wrote clear, concise, catchy headlines that emphasized content's unique details. ? Pitched and developed story ideas for print and online media, considering reader and audience appeal. ? Edited high-volume of photographs weekly, ensuring top quality of each individual image. ? Verified all content-related documents against sources to ensure credibility and attribution.

Utilized innate analytical and people skills to quickly become a reliable, proficient customer service representative able to work independently. ? Streamlined customer satisfaction through expert resolution of conflicts, issues, and concerns.