Alison Carbonel: in Clayton, CA

• Oversaw social media strategies and online video production for Demandforce, Intuit’s automated marketing and communications software division with 30K+ customers nationwide Social Media • Managed Generation Demandforce online community (19,000 users) to facilitate and monitor social conversation between clients • Managed and maintained Demandforce Facebook (19,200 likes) and Twitter pages (4,064 followers), using creative content, employee spotlights, product information posts, videos, pictures, and humor, to keep Demandforce’s voice fresh while actively engaging clients and building online audience • Conceived and executed Demandforce online contests and promotions to connect with target audiences Video Production • Produced 60+ videos for Demandforce Whiteboard, a weekly educational video series for businesses on Intuit’s Demandforce YouTube channel (262 subscribers), researched topics, developed story boards, wrote scripts and worked with an in-house team to finalize and execut

• Provided international technical assistance to 30,000+ corporate and individual accounts by handling daily heavy call volumes of tech support customer service • Ensured a positive and resourceful experience, working with 30-40 cases per day and between 700-800 high profile cases per month • Worked diligently in conjunction with two other teams (Two Tier Team and Online Services Team) to troubleshoot and analyze more in-depth cases for tech support and social media help

• Project managed online purchasing program, training students and teachers to use the online system and achieving $500K+ in book and online supply sales • Managed outgoing shipments on a daily basis, overseeing up to 1,000 shipments per week during busy season, and working with 5,000+ students each semester who used the online bookstore

• Maintained and serviced $50 million F-15 fighter aircraft, conducted proper levels of inspection of aircraft on a daily basis • Performed detail-dependent assignments, effectively resulting in 7-digit cost savings and preventing loss of life • Mastered effective and respectful professional relationships with upper management and subordinates • Researched aircraft manuals and maintenance procedures, referenced materials in troubleshooting problems • Carried out weekly meetings, delegated tasks and goals to 100+ individuals • Honorable Discharge